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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Engineer Junior - **Company:** WPP Production - **Location:** Bogota, NJ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Collaborative Software, Linux, Automation of Marketing, Productivity Software, Remote File Sharing, Software Licensing Audit, Software Deployment, Software Vulnerability Management, Workflow Management Systems, Software Licensing, Media Technology, Avid Media Composer - **Published:** November 8, 2026 - **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-930841D430FC7BE092/ ## About the Role * 0-2 years' experience in an IT support, service desk, technical support, production technology or media technology role. * Foundational understanding of media production processes, creative applications or production services is desirable. * A proactive, flexible and service-led approach, with a general can-do attitude. * Ability to work under pressure, manage assigned tasks and escalate issues appropriately. * Good communication, problem-solving and organisational skills. * Ability to communicate effectively with technical and non-technical colleagues, both face to face and in writing. * Ability to work independently on assigned tasks as well as part of a team. * Ability to build positive working relationships with production users and stakeholders. * Flexible attitude to out-of-hours working when required. * Ability to learn quickly, follow established procedures and develop practical technical knowledge. * Fundamental working knowledge of macOS and Windows; exposure to Linux is desirable. * Basic understanding of production workflows for print, digital, moving image or audio is desirable. * Familiarity with creative software such as Adobe Creative Cloud, DaVinci Resolve, Avid Pro Tools or similar applications is desirable. * Basic understanding of networking, file sharing, storage platforms and endpoint management concepts is desirable. * Familiarity with Microsoft 365 and common productivity tools. * Relevant IT qualifications, certifications or technical training would be advantageous. ## Description You will work under the guidance of experienced Production Support Engineers, Senior Production Support Engineers and the Regional Production Technology Manager, AMER, assisting with day-to-day support, deployments, documentation and project activities. The role may be required to work on a flexible rota, providing weekday, weekend, out-of-hours and on-call support where production requirements demand it., * Assist with the implementation of new production environments, supporting the setup, maintenance and troubleshooting of production equipment and systems for print, moving image and digital users. * Work with the wider Production Technology team to ensure work aligns with global operational, technology and security policies and standards. * Set up new workstations across macOS, Windows and Linux platforms under guidance from more experienced team members. * Support research into software, hardware and workflow developments across production technology. * Assist in the deployment of WPP Production facilities and turnkey production systems. * Assist with the installation and testing of new facilities, equipment and production systems. * Help analyse and rectify technical faults on equipment, systems and workflows, escalating where appropriate. * Escalate and formally report faults to Production Support Engineers, Senior Production Support Engineers, specialist Production Engineers or third-party support where required. * Communicate production issues with team colleagues and management, providing clear progress updates and supporting workable solutions. * Provide first-line support to production suites and production users, escalating second-line or complex issues as appropriate. * Document and update standard operating procedures, support notes and knowledge base articles in real time. * Complete project tasks as assigned by the Regional Production Technology Manager, Lead Production Support Engineer or senior team members. * Develop awareness of global WPP Production facilities and support requirements. * Provide support and cover for other Production Support Engineers where required. * Work with standard application suites and custom workflow tools used across WPP Production. * Assist with endpoint security, software compliance, operating system patching and vulnerability remediation activities in accordance with WPP Production and client security requirements. * Support production user onboarding, offboarding and role changes, helping to ensure appropriate access to production systems, software, storage platforms and collaboration tools. * Assist with the support and maintenance of production storage platforms, shared filesystems, render infrastructure and high-performance networking environments. * Participate in incident response activities, assisting with service restoration and post-incident documentation where required. * Assist with software deployment, endpoint management and device lifecycle activities using approved management and automation platforms. * Monitor production systems and infrastructure under guidance, helping to identify risks, performance issues and capacity constraints. * Support software licensing, asset management and compliance activities as directed. * Work with internal technology teams, vendors and third-party partners to troubleshoot issues and maintain service continuity where required. * Support business continuity and disaster recovery activities, including documentation, testing and operational readiness tasks. * Assist in the evaluation, testing and rollout of new production technologies, workflows and platform enhancements. * Share knowledge with colleagues and production users, promoting best practice and effective use of production technology systems.