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# Salesforce Platform Lead

- **Company:** Tierpoint LLC
- **Location:** St. Louis, MO, United States (Remote available)
- **Experience:** Expert
- **Salary:** $111,717 - $167,575
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Application Lifecycle Management, Software Applications, Business Process Management, Data Stream Management Systems, Microsoft Office, SuccessFactors, Salesforce.Com, Data Processing
- **Published:** November 8, 2026
- **Apply:** https://diversityjobs.com/career/18869369/Salesforce-Platform-Lead-Missouri-St-Louis

## About the Role

* Minimum 5 years Salesforce
 * Certified Salesforce System Administrator (current)
 * Certified Salesforce Developer (current)
 * Proven experience in delivering IT process and change management.
 * Adequate professional experience and knowledge to perform Job Responsibilities
 * Excellent verbal, written, and interpersonal skills
 * Ability to prioritize and organize effectively
 * Ability to work on multiple projects simultaneously
 * Ability to work both independently and with others
 * Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
 * Proficiency in using MS Office Suite and Windows-based computer applications

## Description

The Salesforce Platform Lead is the role model for implementing new and break-fix work at TierPoint. The technical lead works closely with the Salesforce architect to shape a vision, set standards, and act as a technical governance gate for all platform configurations and enhancements.
Responsibilities
Responsible for managing and prioritizing the product feature backlog and development for SuccessFactors features and enhancements.

 * Work closely with the technology team to develop detailed requirements, ensuring a clear understanding of what is to be implemented or built
 * You will actively address roadblocks to ensure the completion of release and sprint goals.
 * Lead in product-release plans, setting expectations for delivering new functionalities
 * Excel at sharing and documenting your knowledge
 * Actively and collaboratively mitigate roadblocks impacting successful completion of release/sprint goals.
 * Consult with senior leaders across the company on components of process transformation and value stream management aligning the focus of stakeholders towards a unified experience that serves members', employees', and business' needs.
 * Lead business and journey owners through solving large, complex and/or ambiguous business problems while connecting end to end processes together. Delivering an efficient and compliant end to end experience.
 * Proactively monitor process performance, establish key performance/risk indicators, mine process data and complete benchmarking efforts to identify root causes to solve complex business problems under the process architecture framework. While identifying realized value , experience performance and gap/problem analysis.
 * Provide informal team leadership, including recommendations and reporting on sub-team workload and prioritization.
 * Leverage an understanding of the corporate strategy and business landscape to identify Business Process Management opportunities to link business objectives to process management strategy.
 * Develop and lead strategy to deliver successful business outcomes in alignment with the overall IT and Business strategy.
 * Manage application life cycle, including new implementations, enhancements, upgrades and retirements, and the overall roadmap.
 * Work with business stakeholders to define business cases, develop best-fit solutions and support solution project planning and implementation.
 * Be an internal advisor that consults across all levels (Executive, Management, End User, Technical) about opportunities and risks with various system approaches.
 * Participate in business-wide meetings to represent topics.
 * Support the business functions in achieving operational excellence and positive business outcomes.
 * Support running the business with troubleshooting of problems, root cause analysis and provision of long-term solutions.
 * Provides quality internal and external customer service surrounding the Company values.
 * Other duties as assigned.