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# Solutions Engineer

- **Company:** Aeropay USA LTD
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $100,000 - $130,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Design of User Interfaces, Human-Computer Interaction, Software Engineering, Systems Integration, Scripting, Cloud Platform System, Api Management
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/solutions-engineer-chicago-il--a885cee7-5334-44af-ba99-c4480b96bc99

## About the Role

Risk Management, Embedded Systems, Application Programming Interface (API), User Interface/Experience (UI/UX), Finance, Artificial Intelligence (AI), Problem Solving Skills, Product Engineering, Technical Delivery, Technical/Engineering Design, * 3-5 years of experience in a technical, client-facing role such as solutions engineering, technical account management, technical product or software engineering

 * Hands-on experience with APIs, integrations and troubleshooting technical issues
 * Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
 * AI-forward; you use AI and agentic tools in your day-to-day work, understand where they fall short and know how to work around those limitations
 * Strong problem-solving skills and comfort managing many client requests at once
 * A track record of learning new technical skills on your own
 * Experience operating in a fast-paced startup or high-growth environment where proactive ownership is expected
 * Experience in fintech, payments or ACH a plus
 * Cloud platform or scripting experience a plus

## Description

The Solutions Engineer is responsible for the successful implementation and optimization of technical solutions for Aeropay's clients. In this hands-on role, you'll be the technical owner for clients across the full lifecycle of their relationship with Aeropay, from early technical conversations through integration, launch and ongoing support.
Integrations are at the center of this role. You'll work with clients to understand their technical requirements, guide them through integration, solve complex issues as they come up and keep them running smoothly once they're live. You'll work closely with Customer Success, Product, Engineering and Revenue, and you'll be someone who uses AI and modern tools to work faster and solve problems more creatively., Client Integrations:

 * Collaborate with clients to understand their technical requirements, challenges and goals
 * Design and deliver technical solutions, guiding clients through API integrations, testing and launch
 * Help clients reach their first live payment quickly and set them up to scale with Aeropay

Technical Support & Issue Resolution:

 * Act as the technical point of contact for clients throughout their lifecycle with Aeropay
 * Manage a high volume of technical requests, including sandbox setup and tier 3 support
 * Troubleshoot client issues end to end, resolving what you can and escalating to Engineering or Product when needed

Cross-Functional Partnership:

 * Work closely with Customer Success, Product, Engineering and Revenue to align on client needs and priorities
 * Support the Revenue team with technical expertise during the evaluation process
 * Bring client feedback and recurring technical issues back to leadership, Product and Engineering as clear, actionable insights

Documentation & Process Improvement:

 * Build and maintain technical documentation, integration guides and internal processes
 * Use AI and automation to improve how the Solutions Engineering team works as Aeropay scales