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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support Specialist III - **Company:** Vision Square - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $57,200 - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Multitier Architecture, Microsoft Windows, Active Directory, Software Applications, Application Performance Management, VoIP, Business Software, Microsoft Exchange Server, Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Microsoft Software, Microsoft SQL Server, Windows Servers, Open Database Connectivity, Microsoft PowerPoint, Microsoft SharePoint, Software Engineering, User Environment Management, Windows Desktop, Enterprise Software Applications, Office365, Information Technology, Network Server, Cisco, Servicenow - **Published:** November 8, 2026 - **Apply:** https://www.thejobnetwork.com/job/4bfbedf9-1f6f-4692-89c6-45eea1b9d70d/it-help-desk-support-specialist-iii ## About the Role Education Requirement: High School Diploma or GED required. A vocational/technical degree in computer applications, computer technology, or a related field is acceptable. A bachelor's degree in Computer Information Systems, Computer Science, or a related computer field is a plus., This position involves providing technical assistance both remotely and in person, responding to user inquiries, documenting resolutions, and maintaining IT systems and equipment. The ideal candidate should have strong troubleshooting abilities, excellent communication skills, and experience supporting Windows environments, Microsoft enterprise technologies, and end-user computing systems., High School Diploma or GED with at least 2 years of experience providing software or hardware customer support or technical assistance to computer users. - Alternatively, a vocational/technical degree in computer applications, computer technology, or a closely related area from an accredited college, along with 1 year of software or hardware customer support experience. - Alternatively, 2 years of experience working as a Help Desk Support Specialist II or in an equivalent position. - 23 years of experience handling client inquiries, questions, complaints, and providing technical information or assistance. - Experience providing Tier I technical support and Tier II troubleshooting assistance. - Experience supporting Windows workstations, hardware, software, and IT infrastructure. - Knowledge of systems management, implementation methods, and IT infrastructure. - Excellent interpersonal, verbal, and written communication skills. - Strong problem-solving and troubleshooting abilities. - Experience documenting technical issues, resolutions, and service procedures. Preferred Skills / Experience - Bachelor's degree in Computer Information Systems, Computer Science, or a related computer field. - Experience with Windows Server 20082012, Windows workstations, LAN, VPN, Microsoft 365 (O365 E5), SharePoint, Active Directory, and VoIP. - Experience installing and supporting Microsoft enterprise-level products, such as Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center, and SharePoint 2010 or newer. - Experience with Dell workstation imaging and Windows 10. - Inventory management experience. - Experience working in an ITIL Service Management environment. - ServiceNow experience. - CCNA (Cisco Certified Network Associate) certification., The ideal candidate is a hands-on IT Help Desk Support Specialist with experience providing Tier I and Tier II support in an enterprise IT environment. They should be comfortable troubleshooting Windows-based systems, supporting Microsoft technologies, installing and configuring workstations, resolving service tickets, and providing both remote and in-person technical assistance. Candidates should demonstrate excellent customer service, communication, documentation, and problem-solving skills. Experience with Microsoft 365, Active Directory, SharePoint, ITIL processes, ServiceNow, workstation imaging, and inventory management will be beneficial. ## Description We are seeking an experienced and self-motivated Help Desk Support Specialist III to provide Tier I and Tier II technical support to end users. The selected candidate will troubleshoot hardware and software issues, resolve IT service requests, support desktop systems and business applications, and ensure smooth day-to-day IT operations., Provide online, remote, and desk-side help desk support to end users. - Identify, troubleshoot, and resolve IT operational issues involving hardware, software, devices, and business applications. - Provide Tier I support and escalate Tier II issues when they require additional technical expertise. - Handle IT incident, problem, and service request tickets and ensure timely resolution. - Install, configure, maintain, and support workstations and agency IT systems. - Support Windows workstations, servers, LAN, VPN, Microsoft 365, SharePoint, Active Directory, VoIP, and business applications. - Install and support Microsoft enterprise-level products and related technologies. - Perform printer installations, troubleshooting, and toner replacement. - Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions. - Prepare and maintain service procedures for recurring technical issues. - Analyze user concerns and determine the nature and extent of technical requirements. - Communicate with end users and technical teams to resolve issues and meet service expectations. - Provide ongoing operational assistance and application support to users. - Assist with business process automation by coordinating with clients and technical staff. - Prepare KPI reports and technical documentation using Microsoft Word, Excel, and PowerPoint. - Monitor and report on systems and application performance. - Maintain and support end-user devices and IT inventory.