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# Service Desk Representative (Tier 1)

- **Company:** LinkedIn Corporation
- **Location:** Branchville, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/6_644556991037767837

## About the Role

* Minimum 6 months of help desk or IT support experience in a corporate setting
 * Proficiency with Windows operating systems
 * Experience with any ticketing system
 * Familiarity with Microsoft Suite (Outlook, Teams) and basic corporate email and calendar functions
 * Understanding of ticketing workflow concepts: accepting issues, owning them, fulfilling them, and communicating status
 * ServiceNow experience is a significant plus, though experience with other ticketing systems can learn the platform

## Description

* Own and manage incidents and requests from intake through resolution or escalation
 * Deliver timely and high-quality customer support
 * Maintain active communication on all open tickets
 * Resolve Tier 1 issues using standard troubleshooting and knowledge resources
 * Provide complete documentation, troubleshooting steps, and impact details to avoid rework
 * Support service stability and incident response
 * Uphold accountability, teamwork, and professionalism