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# Learning Management Helpdesk Representative

- **Company:** SYNECTICS INC
- **Location:** Atlanta, GA, United States
- **Salary:** $59,426 - $71,718
- **Contract:** Permanent contract
- **Skills:** System Configuration, Learning Management Systems, Issue Tracking Systems, Microsoft Office, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/14_1ac3920c

## About the Role

* Requires strong attention to detail, customer service skills, and the ability to manage multiple requests while following established processes and escalation procedures.
 * Previous experience in technical support, customer service, or helpdesk operations.
 * Experience handling and managing support tickets.
 * General understanding of ticketing systems and Learning Management Systems (LMS).
 * Basic troubleshooting knowledge.
 * Basic proficiency with Microsoft Office tools.
 * Strong written communication and problem-solving skills.
 * Preferred Candidate Backgrounds:
 + Technical Support / IT Helpdesk professionals.
 + Call Center professionals with technical support experience.
 + LMS Administrators.
 + Candidates with experience using ServiceNow or other ticketing platforms.

## Description

* The Learning Management Helpdesk Representative provides Tier 1 operational support for the Learning & Development organization by managing and resolving learning-related requests submitted through ServiceNow.
 * The representative will serve as a primary support resource for Cornerstone, assisting with learner and administrative requests, troubleshooting common learning issues, and supporting the creation, modification, and maintenance of learning assignments.
 * ServiceNow Ticket Management
 + Monitor and manage Learning & Development support tickets submitted through ServiceNow.
 + Review incoming requests for completeness, accuracy, priority, and appropriate routing.
 + Investigate and resolve Tier 1 learning support requests within established service expectations.
 + Document actions taken, resolution details, and relevant information within each ServiceNow ticket.
 + Communicate professionally with requestors to obtain additional information when needed.
 + Escalate requests requiring advanced Cornerstone administration, system configuration, integration, or technical support to the appropriate support team.
 + Track assigned tickets through resolution and ensure requests are properly closed.
 * Shift schedule: HOURS M-F 8-5 p.m. (Flexible)