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# Digital Transformation Outreach SME

- **Company:** Orbis Operations
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Confluence, JIRA, Signals Intelligence, Information Systems, Query Languages, Design of User Interfaces, Human-Computer Interaction, Issue Tracking Systems, Instant Messaging Technology, Data Streaming, System Availability, Information Technology, Network Support
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/digital-transformation-outreach-sme-annapolis-junction-md--c8d41d37-968a-49f2-a695-a789b23d79f8

## About the Role

Writing Skills, Information Technology & Information Systems, Technical Writing, Government Administrative Support, Customer Support/Service, Customer Relations, Bookkeeping, Network Support, Online Chat, User Interface/Experience (UI/UX), * SIGINT experience using mission analytic tools

Task Desired Skills:

 * Familiarity with query languages
 * Experience using Discovery tools
 * Experience working with forward deployed users
 * Experience providing direct user support and troubleshooting directly with the user
 * Experience gathering requirements from users
 * Experience providing overall process improvement and agile efficiencies supporting the existing customer base
 * Experience with JIRA and Confluence
 * Has multiple skillsets which include technical writing and training

Position Requirements:

 * High School diploma plus 2 years of demonstrated hands-on experience using tools and capabilities in the IC
 * Customer Support

## Description

Orbis Operations is seeking an IT Specialist/Outreach SME with DX (Digital Transformation) and Technical Writing experience to support its government customer in Annapolis Junction, MD.
Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph
Role Description:
The successful candidate will provide direct user support to customers using the tool suite for questions regarding account administration, system, and network status. Support/interface with the customers via the phone, VTC, email, chat, and applicable online presence.
Responsibilities:

 * Respond to system issues and perform minor corrective maintenance
 * Enter issues via a problem tracking tool
 * Respond to complicated user questions
 * Monitor the health and status of current systems
 * Identify common user challenges and work with development teams, UX teams, and product leads
 * Maintain and update the ticket tracking tool
 * Assist in the preparation of routine metrics and system availability reports and user support metrics
 * Provide customer follow up to ensure questions have been answered and collect satisfaction feedback
 * Provide advice, guidance and directions to other technical help desk technicians with complicated user questions or requests
 * Create additional SOP's as needed to perform corrective maintenance
 * Provide data flow troubleshooting, and diagnosing software and hardware issues