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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Consultant - Functional - **Company:** Itron, Inc. - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Process Modeling, Software as a Service, System Configuration, Data Migration, Data Visualization, Mobile Application Software, Role-Based Access Control, Single Sign-On, Software Engineering, SQL Databases, Workflow Management Systems, Enterprise Software Applications - **Published:** November 8, 2026 - **Apply:** https://diversityjobs.com/career/18872324/Implementation-Consultant-Functional-North-Carolina-Charlotte ## About the Role * 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles * Proven experience leading project or functional workstreams for enterprise software implementations * Ability to translate customer business requirements into scalable, well-documented configuration plans * Strong project management skills - timeline management, stakeholder coordination, risk/dependency tracking * Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams * Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust Preferred Skills & Experience * Experience implementing software for utility, energy, industrial, or regulated enterprise customers * Experience deploying software to field/frontline environments (mobile applications, operational or field-based platforms) is a plus * Familiarity with change management or training rollout for operational teams * Background in business process design, workflow configuration, or configuration-heavy SaaS platforms * Experience with reporting or dashboards using SQL and visualization tools, The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. ## Description We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure. The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live - including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions). This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential., Implementation & Project Leadership * Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes * Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders * Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements * Translate business requirements into functional configuration plans - hazard/task libraries, templates, workflows, roles and permissions * Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup) * Lead regular customer checkpoints, status updates, and cross-functional alignment meetings * Track and document implementation activities to support transparency, knowledge sharing, and repeatability Business Process & Configuration Design * Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors) * Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design * Validate that configured workflows reflect real-world field operations and customer requirements * Partner with SMEs to ensure the solution supports day-to-day operational needs Training, Adoption & Change Support * Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy * Identify Field Champions and support their enablement ahead of Field Pilot * Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments * Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available Testing, Validation & Go-Live Readiness * Coordinate UAT planning and execution from a functional/business-process perspective * Identify and communicate functional risks, dependencies, or blockers impacting launch readiness * Support go-live cutover planning and ensure clean handoff to Customer Success and Support Scalable Implementation Practices * Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches * Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings * Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments