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# Solutions Manager

- **Company:** HCL America Inc.
- **Location:** San Jose, CA, United States
- **Salary:** $145,000 - $250,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Applications Architecture, Application Lifecycle Management, Application Services, Software as a Service, Cloud Computing, Custom Software, DevOps, RAID, Middleware, Knowledge Management, Microsoft Dynamics, SAP ERP, Oracle (Applications), Salesforce.Com, SAP (Applications), SAP Implementation, Enterprise Software Applications, SAP Business Technology Platform, OpenText, SAP S/4HANA, Enterprise Integration, AIOps, Workday, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e633714980981b7f

## About the Role

* 15+ years of enterprise IT experience, with significant experience in Account Delivery, Program Delivery or Application Services leadership.
 * Proven experience leading large-scale AMS/Production Support and Transformation programs in complex global environments.
 * Strong knowledge of SAP ECC, SAP S/4HANA and SAP transformation, combined with experience managing broader enterprise application portfolios.
 * Exposure to platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics, Oracle and custom enterprise applications.
 * Strong understanding of cloud, enterprise integration, APIs, middleware and application architecture.
 * Experience managing large global teams, multi-vendor ecosystems, budgets, commercials and delivery KPIs.
 * Strong knowledge of ITIL, Agile/SAFe, DevOps, SAP Activate and enterprise service-management practices.
 * Demonstrated experience in customer relationship management, executive governance, critical escalations and service improvement.
 * Ability to balance operational excellence and transformation, while delivering measurable productivity, automation and business outcomes.
 * Strong leadership, executive communication, negotiation, financial management and stakeholder-management skills.

Must Have Skill

App Production Support Ops,Salesforce Administration,SAP ECC - Production Planning,ServiceNow,Workday Automation

## Description

HCLTech is seeking an experienced Account Delivery Lead to provide end-to-end delivery leadership for a strategic customer account spanning SAP and non-SAP enterprise applications, Application Management Services (AMS), transformation, cloud, integration, automation and AI-led initiatives.
The role will own delivery excellence, customer satisfaction, operational stability, transformation execution, financial performance, SLA/KPI achievement, talent management and continuous improvement, while partnering with customer and HCLTech leadership to support account growth., * Own end-to-end account delivery across SAP, non-SAP applications, AMS/support, enhancements and transformation programs.

 * Lead Run, Maintain, Enhance and Transform services, ensuring production stability while executing strategic modernization initiatives.
 * Govern complex enterprise landscapes covering SAP ECC/S/4HANA, SAP BTP and non-SAP platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics 365, Oracle, cloud/SaaS and custom applications.
 * Drive SLA/KPI performance, incident/problem management, service improvement, application reliability and operational excellence.
 * Lead and govern S/4HANA transformation, cloud migration, application modernization, platform consolidation and application rationalization initiatives.
 * Establish strong program and account governance, including delivery reviews, executive steering committees, RAID management, financial governance and transformation tracking.
 * Act as the senior delivery interface with customer CIO/IT and business leadership, managing expectations, critical escalations and executive communications.
 * Lead globally distributed onshore/offshore teams, including Program Managers, Service Delivery Managers, Architects, Functional/Technical Leads and partner/vendor teams.
 * Own delivery financials including budgets, resource utilization, productivity, cost optimization, revenue/margin protection and commercial commitments.
 * Manage cross-platform dependencies, integrations and multi-vendor delivery across SAP, SaaS, custom applications, APIs, middleware, data and cloud platforms.
 * Drive automation, AIOps, GenAI and agentic AI adoption across application support, development, testing, monitoring and knowledge management.
 * Partner with Account/Sales leadership to identify transformation opportunities, renewals, service expansion and account growth.
 * Drive talent strategy, workforce planning, succession, critical-skill development and a culture of accountability, innovation and continuous improvement.