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# Technical Support Specialist II

- **Company:** Bluefin Payment Systems LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, Computer Networks, Apache POI, JSON, Network Troubleshooting, Microsoft Office, Network Diagrams, Payment Gateway, Salesforce.Com, Extensible Markup Language (XML)
- **Published:** November 8, 2026
- **Apply:** https://startup.jobs/technical-support-specialist-ii-bluefin-payment-systems-10714046

## About the Role

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

 * High school diploma; college degree in technical field highly preferred
 * Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge
 * Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable.
 * Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal teams.
 * Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc.
 * Must be a team player, results-driven, and a data-gathering problem solver.
 * Must be a self-starter with the ability to learn new applications and systems quickly
 * Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position).
 * Knowledge of data encryption protocols preferred.
 * Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system.

## Description

We are seeking a Technical Support Specialist II to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions. The right candidate is technically savvy, customer-focused, and possesses exceptional interpersonal skills to support our customers with expertise, precision, and empathy. This position reports to the Manager, Technical Support., We are looking for a Technical Support Specialist who is responsible, proactive, and takes ownership for:

 * Resolving POS gateway and software inquiries from merchants and partners.
 * Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues.
 * Responding to customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution.
 * Serving as the point of escalation for POS gateway and software service inquiries from our Sales team.
 * Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
 * Possess an in-depth understanding of networking concepts and common issues, enabling swift identification and resolution of problems.
 * Partnering with Sales teams to provide product input for POS solutions.
 * Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal.
 * Ability to work a flexible and on-call schedule as required.