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# Coordinator, Help Desk

- **Company:** Language Consultants International, LLC
- **Location:** Durham, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Dynamics AX, Microsoft Azure, Software Documentation, Computer Maintenance, Microsoft Software, Remote Access Technology, Remote Infrastructure Management, Enterprise Software Applications
- **Published:** November 8, 2026
- **Apply:** https://www.adzuna.com/details/5814950927

## About the Role

* Associate degree preferred.

 * Five years related work experience.
 * Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
 * Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

## Description

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests., * Providing Tier 1 and Tier 2 IT support and managing help desk tickets

 * Customer service and technical support
 * Basic M365, Exchange, AD, AzureAD, Entra administration
 * Remote management tools
 * Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
 * Hardware deployment & troubleshooting
 * End-user support for Win10/Win11
 * Maintaining system documentation and activity logs
 * Performing Windows operating system and Microsoft software updates