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# Desktop Support - Secret Clearance

- **Company:** TEKSYSTEMS INC.
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Salary:** $58,240 - $74,880
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Configuration Management, CompTIA Security+, System Configuration, Issue Tracking Systems, Inventory Management Software, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Office365, SC Clearance, Computer Equipment, Deployment Automation, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/fl/tampa/43ca8365-39db-4cef-9387-e58a3d6d2f72

## About the Role

Communication
Microsoft 365
Desktop Support
Windows Desktop
Customer Service
Active Directory
Asset Management
Secret Clearance
Technical Issues
Operating Systems
Help Desk Support
Microsoft Windows
CompTIA Security+
Account Management
Business Valuation
Incident Management
Full Stack Development
Business Transformation
Hardware Troubleshooting
Tier 2 Technical Support
Verbal Communication Skills
Security Requirements Analysis
Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)

At least 3 years, * Active Secret Clearance required; TS/SCI eligibility preferred.

 * Minimum of 3 years of experience providing Tier 1 and Tier 2 Help Desk or Desktop Support.
 * Experience working with incident management and ticketing systems such as ServiceNow.
 * Strong working knowledge of Windows operating systems and desktop/laptop troubleshooting.
 * Experience with workstation imaging, reimaging, system deployments, and configuration management.
 * Excellent customer service, written communication, and verbal communication skills.
 * Ability to work within highly secure environments while adhering to documented procedures and security protocols., * Experience supporting users in Department of Defense (DoD), federal government, or classified environments.
 * Familiarity with Active Directory account management and Microsoft 365 applications.
 * Experience supporting hardware from Dell, HP, or Lenovo platforms.
 * Relevant certifications such as CompTIA Security+, A+, or Network+.

Technical Environment

 * Windows 10/11
 * ServiceNow
 * Desktop and Laptop Hardware Support
 * Imaging & Deployment Tools
 * Active Directory
 * Microsoft 365
 * Secure/Classified IT Environments, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Provide Tier 1 and Tier 2 desktop and help desk support for end users in a classified environment.
 * Troubleshoot and resolve hardware, software, operating system, peripheral, and connectivity issues.
 * Support and maintain Windows desktop and laptop systems.
 * Manage and document incidents, service requests, and resolutions through ServiceNow or similar ticketing platforms.
 * Perform workstation imaging, reimaging, deployments, upgrades, and system configurations.
 * Install, configure, and maintain desktop hardware, software, and peripheral devices.
 * Escalate complex technical issues when necessary while ensuring timely resolution.
 * Deliver exceptional customer service and communicate effectively with users at all levels.
 * Follow established IT processes, documentation, and security requirements in accordance with government and organizational standards.
 * Support asset management, inventory tracking, and workstation lifecycle activities., We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support in a secure government environment. This individual will be responsible for troubleshooting hardware and software issues, supporting end users, managing tickets, and ensuring compliance with established security procedures. The ideal candidate will possess strong customer service skills, experience in desktop support, and an active Secret clearance.