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# Senior Resiliency Platform Engineer

- **Company:** HTC Global Services, Inc.
- **Location:** Madison, WI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Extract Transform Load (ETL), Python (Programming Language), Datadog, Gitlab, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/14_f4dad8fd

## About the Role

* Strong experience in the insurance domain, including understanding how insurance carriers structure technology around lines of business and mapping that structure onto a technical service catalog without flattening meaningful business distinctions.
 * Strong experience with Datadog and ServiceNow.
 * Hands-on experience with Datadog Service Catalog, APM tagging conventions, and monitor configuration.
 * Experience with ServiceNow CMDB, including cmdb_ci_service and relationship tables, with the ability to reason about data quality, matching heuristics, and where each system's data can and cannot be trusted.
 * Strong experience rolling out platform or framework adoption, including helping engineering teams adopt shared tooling or standards through incentive design and low-friction onboarding.
 * Experience running phased, metrics-driven rollouts across multiple independent teams.
 * Strong experience in Python and automation.
 * Ability to build and maintain production-grade data-matching and ETL pipelines involving fuzzy matching, scoring, and join logic across heterogeneous sources.

Preferred Qualifications

 * Experience with GitLab, including CI Visibility and project/group tagging.
 * Experience with Backstage or similar internal developer portals.
 * Familiarity with service dependency mapping.
 * Familiarity with system-of-record and provenance patterns in a catalog or CMDB context.

## Description

This role combines insurance technology knowledge, service catalog and CMDB expertise, observability tooling, and production-grade automation. The work involves helping map complex insurance technology structures into a technical service catalog while improving data quality, matching, and adoption of shared platforms and standards across engineering teams.
What You'll Do / Key Responsibilities

 * Apply insurance domain knowledge to understand how insurance carriers structure technology around lines of business and map that structure to a technical service catalog while preserving meaningful business distinctions.
 * Work with Datadog Service Catalog, APM tagging conventions, and monitor configuration.
 * Work with ServiceNow CMDB data, including cmdb_ci_service and relationship tables.
 * Evaluate data quality, matching heuristics, and the reliability and limitations of data across systems.
 * Drive the adoption of shared tooling or standards across engineering teams through incentive design and low-friction onboarding.
 * Support phased, metrics-driven platform or framework rollouts across multiple independent teams.
 * Build and maintain production-grade Python automation for data matching and ETL processes.
 * Develop automation involving fuzzy matching, scoring, and join logic across heterogeneous data sources.