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# EMR Help Desk Specialist (Hybrid)

- **Company:** EMPATH HOSPICE, LLC
- **Location:** West Palm Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Business Software, Microsoft Outlook, Hospital Information Systems, Server Administration, Electronic Medical Records
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/emr-help-desk-specialist-hybrid-west-palm-beach-fl--1af59f1f-a8e9-458a-940a-f061093b6864

## About the Role

Help Desk, Electronic Medical Records, Electronic Medical Records, Software Administration, Help Desk, Customer Support/Service, On Call, Problem Solving Skills, Clinical Information Systems, Time Management, * Associate's degree or equivalent preferred.

 * Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
 * Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
 * Healthcare terminology and systems preferred.
 * Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
 * Experience with EMR required (Home Care Home Base preferred)

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

## Description

Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.

This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.

What You'll Do

 * Responsible for EMR (HCHB) user support of clinical applications.
 * Respond to incoming service tickets, troubleshoot issues, and document resolutions
 * Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
 * Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments