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# Technical Support Specialist

- **Company:** RELX Group plc
- **Location:** Beavercreek Township, OH, United States
- **Salary:** $44,500 - $74,100
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Backup Devices, Business Software, System Configuration, Desktop Computing, Monitoring of Systems, Software Deployment, Lexis, Enterprise Software Applications, Software Troubleshooting, Computer Equipment, Information Technology, ArcSight Event Correlation
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-dayton-oh--c12e0ea4-da69-4100-8d61-884e2ad15cfd

## About the Role

Technical Support, Technical Support, LexisNexis, Use Cases, Legal, Artificial Intelligence (AI), Establish Priorities, Productivity Management, Data Science, Business Practices, Are you passionate about technology and enjoy helping others solve technical challenges?

Would you like to build your IT support skills while contributing to a global organization that values innovation, collaboration, and professional growth?, * High school-level knowledge of computer hardware and software.

 * High school degree, technical certifications, or equivalent work experience required.
 * A+ Certification or other technology certifications a plus.
 * Hardware/software installation skills.
 * Hardware/software troubleshooting skills.
 * Basic understanding of software monitoring tools.
 * Understanding backup procedures.
 * Good problem-solving and organizational skills.
 * Ability to travel less than 25%.

## Description

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment., * Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

 * Provide support and technical setup at some trade shows which includes periodic travel.
 * Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
 * Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
 * Install and configure desktop systems and workstations.
 * Support end users with technical issues under supervision.
 * Assist with network-related troubleshooting activities.
 * Perform all other duties as assigned.