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# systems analyst II -Collaboration Engineering

- **Company:** Starbucks
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $85,900 - $143,100
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Confluence, JIRA, Information Systems, Identity and Access Management, Systems Analysis, Power BI, Microsoft SharePoint, Software Asset Management, Smartsheet, Slack, M365 Copilot, Gsuite, Interactive Whiteboards
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2011a252b230333

## About the Role

* 3+ years of experience in systems analysis, platform administration, software asset management, technology operations, financial analysis, procurement, or a related field.
 * Experience supporting enterprise SaaS, collaboration, productivity, or business technology platforms.
 * Experience with software audits, user reviews, license reconciliation, utilization reporting, or software asset management practices.
 * Experience supporting vendor contracts, budgets, forecasts, purchase orders, invoices, software renewals, or related financial processes.
 * Ability to organize and analyze financial, licensing, contractual, and operational information from multiple sources.
 * Experience gathering requirements, documenting processes, troubleshooting operational issues, and coordinating resolution across teams and vendors.
 * Strong attention to detail, analytical thinking, communication, relationship-building, prioritization, and problem-solving skills.
 * Ability to manage multiple assignments, work independently on defined responsibilities, and seek guidance for complex or high-impact issues., * Experience with Microsoft 365, Microsoft Teams, SharePoint Online, M365 Copilot, Slack, Smartsheet, Miro, Zoom, Jira, Confluence, Google Workspace, or similar platforms.
 * Experience with software asset management, procurement, contract management, financial management, or purchasing systems.
 * Experience creating reports or dashboards using Microsoft Excel, Power BI, or comparable tools.
 * Familiarity with Power Platform, workflow automation, identity and access management, platform governance, security, or compliance concepts.
 * Experience supporting technology services in a large, complex, or global organization.
 * Bachelor's degree in information systems, business, finance, supply chain, technology, or a related field, or an equivalent combination of education and relevant experience.

## Description

* Support the administration, configuration, governance, and operation of enterprise AI, collaboration, and productivity platforms.
 * Provide operational support, troubleshoot issues, maintain documentation, and coordinate escalations with engineering teams and vendors.
 * Conduct software audits, user access reviews, and utilization reviews; coordinate license assignment, reclamation, compliance, and cost optimization activities.
 * Maintain accurate inventories of software products, subscriptions, licenses, users, contracts, renewals, and related technology assets.
 * Manage vendor contracts, purchase orders, invoices, billing records, and renewal calendars in partnership with Sourcing, Finance, Legal, Procurement, and Accounts Payable.
 * Track actual and forecasted spending against approved budgets; identify variances, billing discrepancies, risks, and savings opportunities.
 * Prepare reports and dashboards for license utilization, adoption, compliance, spending, and forecasted demand.
 * Gather requirements, improve operational processes, and partner across Product, Engineering, Security, Compliance, Infrastructure, Finance, Sourcing, Support, and business teams.