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# IT Technician 2-Student Technology

- **Company:** University of Tennessee
- **Location:** Memphis, TN, United States
- **Salary:** $42,952.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Cyber Security, Information Systems, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Release Management, Remote Access Technology, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-technician-2-student-technology-memphis-tn--d4a6f189-244c-48a8-87aa-04b54b08c05c

## About the Role

Information Technology & Information Systems, Health Science, Internet Portal, Customer Support/Service, Information Technology & Information Systems, Call Centers, Technical Support, Computer Science, Operating Systems, Microsoft Office, EDUCATION: Associate's Degree. (TRANSCRIPT REQUIRED)

EXPERIENCE: One (1) year of related work experience; OR Bachelor's Degree in lieu of one experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).

## Description

* Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
 * Excellent organizational and communication skills to communicate solutions to a variety of computer problems.
 * Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
 * Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
 * Documents all technical problems and assigns 3rd tier workflow in ticketing system.
 * Configures computing devices and installs software brought to the Service Desk.
 * Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
 * Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
 * Tests and evaluates software applications as well as new hardware before production release.
 * Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
 * Performs other related duties as assigned.
 * Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
 * Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
 * Documents all technical problems and assigns 3rd tier workflow in ticketing system.
 * Configures computing devices and installs software brought to the Service Desk.
 * Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
 * Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
 * Tests and evaluates software applications as well as new hardware before production release.
 * Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
 * Performs other related duties as assigned.