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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Blockchain & Backend Development) - **Company:** BINANCE LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Databases, Continuous Integration, Software Debugging, Linux, DevOps, Distributed Systems, Payment Systems, Python (Programming Language), Log Analysis, MongoDB, MySQL, Network Protocols, NoSQL, Performance Tuning, Redis, Blockchain, Software Engineering, TCP/IP, Spring-boot, Binance, Backend, Kubernetes, Information Technology, Web3.js, 3-tier Architectures, Virtual Agents, Restful APIs, Microservices - **Published:** June 4, 2026 - **Apply:** https://www.dice.com/job-detail/705f7b46-adab-4d29-9680-58931536d391 ## About the Role * Bachelor's degree in Computer Science, Software Engineering, or related field. * 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems. * Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. * Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management. * Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. * Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. * Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. * Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. * Fluent in English and Mandarin, to coordinate with global stakeholders. Preferred Qualifications * Background in Java backend development and microservice troubleshooting. * Experience in payment systems, fintech, or Web3 infrastructure. * Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems. ## Description As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies., * Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. * Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. * Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. * Build dashboards and monitoring solutions to track system performance and incident trends. * Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. * Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. * Support incident management, ensuring 24/7 stability of Binance's trading platform and related systems. * Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure. ## Related Videos - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Accelerating Authentication Architecture: Taking Passwordless to the Next Level](https://www.wearedevelopers.com/videos/733-accelerating-authentication-architecture-taking-passwordless-to-the-next-level) ## Related Articles - [7 tips on how to become a blockchain developer](https://www.wearedevelopers.com/magazine/53-7-tips-on-how-to-become-a-blockchain-developer) - [What’s the Difference Between Frontend and Backend Development?](https://www.wearedevelopers.com/magazine/240-what-s-the-difference-between-frontend-and-backend-development) - [From Hype to Code: Real Blockchain Use Cases for Developers](https://www.wearedevelopers.com/magazine/620-from-hype-to-code-real-blockchain-use-cases-for-developers) - [Why Blockchain? 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