> Markdown version of [/jobs/ext/463901-tier-2-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/463901-tier-2-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Technical Support Specialist - **Company:** SECUREVISION, LLC - **Location:** Orange Beach, AL, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Network Architecture, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Computer Network Operations, Network Support, 3-tier Architectures - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=172b25648cc1be05 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Strong network troubleshooting skills, including hands-on experience with switches, access points, and routers. * Working knowledge of TCP/IP, VLANs, DHCP, DNS, and Wi-Fi standards. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers. * Strong organizational skills and the ability to manage multiple tickets and priorities in a fast-paced environment. * Experience with ticketing tools and documentation systems. * Proficiency in Microsoft Office. * Customer-service orientation and a collaborative team approach. Education and Experience: * Associate's degree or relevant technical certifications preferred. * 2-4 years of technical or network support experience. * Hands-on experience with switches, access points, and network infrastructure required. * CompTIA Network+, CCNA, or equivalent certifications a plus. * Experience in a multi-dwelling unit (MDU), hospitality, or ISP environment a plus. Work Environment: * Prolonged periods sitting at a desk and working on a computer. * Fast-paced operations setting. * On-call participation is required. * Participates in scheduled and after-hours maintenance activity. * Occasional travel may be required for onsite support, outage response, and customer escalation activity. * Must be able to lift up to 25 pounds at times, including network equipment such as switches, access points, and cabling., * Associate (Preferred) Experience: * Network Support: 2 years (Required) License/Certification: * Drivers License (Required) ## Description The Tier 2 Support Specialist is responsible for advanced troubleshooting and resolution of customer network and connectivity issues escalated from Tier 1 support. This role works within the Network Operations Center (NOC) to diagnose and resolve complex issues involving access points, switches, routers, and IDF/MDF infrastructure across SecureVision's bulk MDU resort properties. The position partners closely with field technicians during installs, service calls, and outage response, and serves as a key escalation resource for Tier 1 staff. Duties/Responsibilities: * Advanced Technical Troubleshooting: o Diagnose and resolve escalated network issues involving access points, switches, routers, and customer premises equipment. o Troubleshoot connectivity, throughput, Wi-Fi performance, VLAN, and IDF/MDF-related issues. o Perform remote diagnostics using monitoring and management tools. o Document root cause and resolution steps for each escalation. * Customer Issue Resolution: o Take ownership of escalated tickets from Tier 1 and drive them through to resolution. o Communicate clearly and professionally with residents, property staff, and internal teams. o Provide timely status updates throughout the troubleshooting process. o Maintain service performance and quality standards on every interaction. * Field Technician Coordination: o Provide remote support to field technicians during installs, service calls, and outages. o Assist with diagnosing and resolving field equipment issues in real time. o Coordinate with field staff to validate fixes and confirm service restoration. o Participate in onsite troubleshooting when required, including major outages or complex customer issues. * Ticket and Escalation Management: o Manage assigned ticket queue and prioritize based on severity and SLA. o Escalate issues beyond Tier 2 scope to the Tier 2 NOC Supervisor or Tier 3 resources promptly and with complete documentation. o Maintain accurate, detailed notes in the ticketing system from initial intake through closure. o Identify recurring issues and recommend process or knowledge-base improvements. * Network Maintenance Support: o Participate in scheduled maintenance windows, including after-hours work as needed. o Execute assigned maintenance tasks and verify completion against the change plan. o Confirm network stability and service health following maintenance activity. o Report any anomalies or unexpected behavior to the supervisor immediately. ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)