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# Help Desk Support Specialist, Mid Level

- **Company:** DirectViz Solutions, LLC
- **Location:** Organ, NM, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, User Administration
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/16_8a755100

## About the Role

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!, * 3-5 years of relevant experience

 * High School Diploma, or related discipline
 * Certifications:
 + CompTIA Security+ (valid on start date)
 * Clearance: Active Secret

Physical and Mental Qualifications:

 * Be able to maintain awareness during scheduled working hours.
 * Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
 * Able to lift up to 15 pounds.
 * Excellent verbal and written communication; good command of the English language
 * Execute tasks independently and work as a team.
 * Learns and memories routine tasks.
 * Strong organizational, grammar, business correspondence, and self-management skills
 * Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
 * DVS retains the right to change or assign other duties to this position.

## Description

* Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
 * Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
 * Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
 * Ensures the timely process through which problems are controlled.
 * Problem recognition, research, isolation, resolution, and follow-up steps.
 * Supports end users on a variety of issues.
 * Identifies, researches, and resolves technical problems.
 * Responds to telephone calls, email, and personnel requests for technical support.
 * Documents, tracks, and monitors the problem to ensure a timely resolution.
 * Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.