> Markdown version of [/jobs/ext/4639416-helpdesk-technician-i](https://www.wearedevelopers.com/jobs/ext/4639416-helpdesk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Technician I

- **Company:** Independent Living, Inc.
- **Location:** Miami, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Health Informatics, Health Information Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Software Deployment, Software Systems, TCP/IP, Connectivity Problems, Electronic Medical Records, Computer Equipment, Information Technology, Wireless Technologies, Laptops, User Administration
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/helpdesk-technician-i-miami-fl--afe0d1a4-4f06-4ffc-abc6-01e92961bb7a

## About the Role

* High school diploma or equivalent.
 * Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications.
 * 1 year of experience providing technical support in a professional environment, preferably in healthcare or a related field.
 * Strong communication skills with the ability to explain technical concepts to non-technical users.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Relevant experience may substitute for educational requirement on a year-for-year basis., * Associate degree or certification in Information Technology, Computer Science, or related field.
 * Experience with healthcare information systems such as Electronic Health Records (EHR) or Health Information Management Systems.
 * Familiarity with network fundamentals including TCP/IP, VPN, and wireless technologies.
 * CompTIA A+ or similar technical certification.

## Description

We are seeking a Helpdesk Technician I to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations., The Helpdesk Technician I plays an essential role in supporting the IT infrastructure by providing first-level technical support to end-users. This position is responsible for promptly diagnosing and resolving hardware, software, and network issues to ensure minimal disruption to healthcare operations. The Helpdesk Technician I will serve as the initial point of contact for technical assistance, managing support requests through various communication channels while maintaining a high level of customer service. By effectively troubleshooting and escalating complex issues when necessary, the Helpdesk Technician I contributes to the overall efficiency and reliability of IT services that support patient care and administrative functions. This role requires a proactive approach to learning and adapting to new technologies and healthcare-specific software systems to meet the evolving needs of the organization., * Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.

 * Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
 * Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
 * Assist with user account management, including password resets, access permissions, and software installations.
 * Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
 * Collaborate with senior IT staff to escalate unresolved issues.
 * Participate in ongoing training to stay current with healthcare IT systems and best practices.
 * Perform other duties as assigned.