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# Production Support Engineer / Application Support Analyst

- **Company:** Diverse Lynx LLC
- **Location:** Jersey City, NJ, United States
- **Salary:** $104,000 - $108,160
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Batch Processing, Databases, Software Debugging, Monitoring of Systems, Log Analysis, Server Administration, PL-SQL, SQL Databases, Enterprise Software Applications, Spring-boot, SOAPAPI, Apache Kafka, Microservices
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/production-support-engineer-application-support-analyst-jersey-city-nj--f95a1fa2-5754-420c-9423-ee465db2567e

## About the Role

Production Support, Software Administration, Technical Support, Analysis Skills, Production Support, Software Administration, Technical Support, Analysis Skills, Microservices, Amazon Web Services (AWS), * Experience in production support, application support, or operational support for enterprise systems.

Technical Skills including working knowledge of:

 * Java

o Application-level understanding

o Ability to debug and interpret stack traces and logs

 * PL/SQL / SQL

o Querying databases

o Troubleshooting data issues

o Validating results

 * SOAP Services

o Understanding request/response patterns

o Knowledge of common failure scenarios

 * Batch Processes

o Monitoring and diagnosing failures

o Understanding job dependencies

 * Debugging and Log Analysis

o Production environment troubleshooting

o Root cause identification

Incident Management:

 * Strong incident management skills.
 * Prioritization and ownership mindset.
 * Structured troubleshooting approach.
 * Clear stakeholder communication., * Experience supporting systems with strict uptime and availability requirements.
 * Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
 * Experience with root cause analysis (RCA) methodologies and post-incident documentation.
 * Understanding of change management and release support within production environments.
 * Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills:

 * Strong written and verbal communication skills, including timely status updates during incidents.
 * Detail-oriented with a focus on operational excellence and risk reduction.
 * Comfortable working under pressure and handling multiple concurrent issues.

Must Have:

 * Production/Application Support
 * Java
 * SQL / PL-SQL
 * Debugging & Log Analysis
 * Incident Management
 * Batch Job Monitoring
 * Root Cause Analysis (RCA)
 * Service Health Monitoring
 * Dashboard Monitoring

## Description

What are the top 3 skills required for this role?

 * Spring boot
 * Kafka
 * Microservices and AWS, Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments., * Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
 * Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
 * Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
 * Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
 * Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
 * Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
 * Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
 * Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.