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# IT Technician

- **Company:** IPRO Media, Inc.
- **Location:** Van Alstyne, TX, United States
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Command-Line Interface, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Networking Basics, Windows PowerShell, Salesforce.Com, Wi-Fi Technology, Computer Equipment, Fortinet
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd423c01ff384b0f

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma (or equivalent)

 * CompTIA A+
 * CompTIA Network+
 * CompTIA Security+
 * Microsoft MS-900

Qualification

 * Prior MSP experience supporting multiple client environments
 * Hands-on time with NinjaRMM, IT Glue, Salesforce, or similar MSP tooling
 * Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting); Fortinet/FortiGate familiarity is a plus
 * Some PowerShell or command-line comfort
 * macOS / MDM exposure alongside Windows
 * Working knowledge of Windows 10/11 and Microsoft 365
 * Familiarity with Active Directory or Entra ID basics - users, groups, licenses, MFA
 * Reliable transportation to our Van Alstyne, TX office (this role is fully in-office, not remote or hybrid)

Skill

 * Exhibits patience
 * Good computer skills
 * Performs well under stress
 * Excellent communication skills
 * Works well with others
 * Ability to escalate a case outside of your skillset

## Description

* Address issues with operating systems
 * Fix users' problems with computer hardware/software
 * Maintain and troubleshoot workstations, printers, scanners, etc.
 * Upgrade and modify applications
 * Create new users in Active Directory
 * Troubleshoot Networking Issues
 * Coordinate with 3rd parties (Internet providers, printer companies etc.)
 * Troubleshoot email issues in Office 365


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