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# JARS Help Desk Technician - In-Person

- **Company:** Jars Cannabis
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Data Integrity, Multi-Factor Authentication, IP Addressing, Networking Basics, Network Monitoring, Print Servers, Role-Based Access Control, Retail Software, Connectivity Problems, Tablet Computers, Guidewire PolicyCenter, Computer Equipment, Laptops
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/jars-help-desk-technician-in-person-phoenix-az--f1aa5369-c88d-4568-ad08-6b5069d8408b

## About the Role

Help Desk, Communication Skills, Identify Issues, Retail, Help Desk, Technical Support, Laptop PC, Printers, Document Scanners, Point of Sale (POS) Systems, JARS Cannabis is seeking a hands-on and tech-savvy Help Desk Technician to join our in-house IT team. This full-time, in-person position is based at our corporate office in PHX, AZ and provides frontline technical support to both our retail and corporate teams. If you're a strong communicator with solid troubleshooting skills and an interest in retail technology, this is a great opportunity to grow within a fast-paced, high-growth industry., * Foundational knowledge of Windows operating systems, PC hardware, and networking basics.

 * Strong verbal and written communication skills with a service-oriented mindset.
 * Ability to effectively walk end users through problem-solving steps over the phone or chat.
 * Experience using a help desk ticketing platform such as Freshservice preferred.
 * Familiarity with retail technology and point-of-sale systems is a plus.
 * Availability to work evenings and weekends based on the posted schedule.

## Description

* Respond to and resolve help desk tickets via Freshservice, providing technical support to end users.
 * Troubleshoot and support a wide range of hardware and systems including POS terminals, scanners, printers, tablets, and laptops.
 * Manage user access including password resets, multi-factor authentication (MFA), and role-based access control (RBAC).
 * Remotely configure and maintain workstations, inventory stations, and print servers.
 * Address basic network issues including connectivity problems, static IP configuration, and printer setup.
 * Monitor network dashboards (e.g., Unifi) and escalate infrastructure issues when necessary.
 * Follow IT security policies and assist with compliance requirements related to access and data integrity.
 * Document ticket resolutions and contribute to the development of internal knowledge base and SOPs.
 * Work alongside senior IT staff on escalated or complex support issues.