> Markdown version of [/jobs/ext/4639550-mitel-administrator-remote](https://www.wearedevelopers.com/jobs/ext/4639550-mitel-administrator-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mitel Administrator, Remote - **Company:** Connection, Inc. - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Identity and Access Management, Cloud Services, System Programming, Software Troubleshooting, Call Tracing - **Published:** November 8, 2026 - **Apply:** https://diversityjobs.com/career/18870602/Mitel-Administrator-Remote ## About the Role Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time., * Previous experience administering and supporting enterprise phone systems or telecommunications environments. * Hands-on experience managing phone extensions, voicemail, call queues, and call routing. * Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features. * Experience configuring business phone schedules, holiday greetings, and automated menu options. * Ability to troubleshoot phone system programming, server, and switch-related issues. * Experience managing call queues, agent assignments, and associated reporting. * Familiarity with call-recording systems and access management. * Strong troubleshooting, problem-solving, and customer service skills. * Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors. * Strong communication, documentation, and organizational skills. Preferred Qualifications: * Experience supporting multi-department or enterprise telecommunications environments. * Experience with call center or switchboard phone system administration. * Familiarity with telecommunications licensing and user/agent restrictions. * Experience with call-recording compliance and organizational access policies. * Vendor-specific phone system certifications or relevant telecommunications training. ## Description Connection is seeking an experienced Phone System Administrator to support and maintain enterprise phone systems and telecommunications environments. This individual will be responsible for administering phone extensions, voicemail, call queues, phone schedules, automated greetings, and system features while providing technical troubleshooting and end-user support. Management, phone system programming, and call-recording access. This role will work closely with internal IT, networking teams, and external service providers to ensure reliable phone system operations and resolve technical issues. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department., You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days., * Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers. * Manage voicemail accounts, password resets, extension updates, and user information changes. * Troubleshoot phone functionality issues, including voicemail, programmable buttons, and call parking features. * Administer call queues, including adding and removing agents, managing licensing restrictions, and updating queue configurations. * Create, maintain, and distribute call queue reports. * Configure phone schedules, holiday hours, closing schedules, and business-hour settings. * Record and update voicemail greetings, automated menus, and auto-attendant options. * Configure phone system features, including remote worker settings, workgroups, programmable buttons, and automated call routing. * Monitor phone system server and switch availability, troubleshoot connectivity and programming issues, and coordinate system changes when necessary. * Identify and escalate technical issues requiring vendor intervention or support from internal IT and networking teams. * Coordinate service calls and communicate system outages, technical concerns, and resolution updates to appropriate stakeholders. * Manage access to call recordings in accordance with applicable legal requirements and organizational policies. * Support call-recording requests for departments such as Human Resources, Service Desk, and Switchboard.