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# Desktop Support - EUC

- **Company:** Tata Consultancy Services Limited
- **Location:** Columbus, United States
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, System Center Configuration Manager, Virtual Desktops, Citrix Systems, Workspace ONE, Peripherals, Microsoft InTune, Casper Suite, Cisco, Servicenow, Windows Client
- **Published:** June 1, 2026
- **Apply:** https://www.dice.com/job-detail/f65ef343-d648-40f6-b798-1631438726d2

## About the Role

Must Have Technical/Functional Skills
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities

 * Willingness to work in flexible shift schedules and available for on call support
 * Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
 * Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
 * Manage and troubleshoot Citrix Virtual Apps and Desktops.
 * Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
 * Provide comprehensive support for end-user hardware, software, and peripherals.
 * Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
 * Experience in handling tickets via ITSM tool preferably Service Now
 * Ability to work independently and manage tasks effectively.
 * Experience working with a team in a larger IT environment.
 * Experience working with video conferencing systems from companies like Poly and Cisco.
 * Good communication skills, able to interact with different IT customers, including leadership.
 * Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS
 * Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
 * Some familiarity with Citrix Virtual Apps and Desktops.
 * Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year



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