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# Support Engineer - 6560285

- **Company:** Accenture
- **Location:** Nashville, TN, United States
- **Salary:** $76,960 - $97,760
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Database Connection, Software Debugging, Java Web Services, SQL Databases, Data Logging, Spring-boot, AngularJS, Information Technology, Restful APIs, Angular Ui
- **Published:** November 8, 2026
- **Apply:** https://www.dice.com/job-detail/04df0bd1-f388-4014-8bee-6061765147d6

## About the Role

* Minimum 1 year of work experience in a development or support role.
 * High School Diploma or GED., * Associate's or Bachelor's degree in Computer Science or equivalent.

## Description

* Provide L3 application support for Java and Angular-based applications, depending on the support model.
 * Troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.
 * Analyze application logs, stack traces, error messages, and server logs to identify root causes.
 * Debug Java code, Spring Boot services, and Angular components when required.
 * Write and execute SQL queries to investigate data-related issues and validate application behavior.
 * Monitor application health, performance, and availability using monitoring and logging tools. Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.
 * Support application deployments, releases, patches, and production validation.
 * Collaborate with developers, database administrators, infrastructure teams, and business users.
 * Perform root cause analysis (RCA) and prepare incident reports and technical documentation.
 * Identify recurring issues and recommend automation or permanent fixes.
 * Participate in on-call support and maintenance activities when required.

Work schedule for this role is Tuesday - Saturday 10 AM CT to & 7 PM CT (including a 1 hour lunch). This is a production support role which may require working any shift and/or overtime based on project requirements.

This role will be based in Memphis, TN and requires 3 days per week (60%) onsite with the client.