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# Desktop Support Technician (JBP2026)

- **Company:** TECHLINK SYSTEMS INC
- **Location:** Groton, CT, United States
- **Experience:** Starter
- **Salary:** $52,000
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Hard Disk Drives, Networking Hardware, Networking Basics, Software Troubleshooting, Laptops, Network Server
- **Published:** November 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/9eacfec1-c8fc-45bc-b839-f38c73560569/desktop-support-technician-jbp

## About the Role

The ideal candidate has 1-3 years of IT support experience, strong hardware and software troubleshooting skills, and a customer-focused attitude., * 1-3 years of computer support, desktop support, or IT troubleshooting experience.

 * Basic knowledge of computer hardware, software, and networking.
 * Hands-on experience with desktops, laptops, printers, or servers.
 * Ability to diagnose, troubleshoot, and repair computer-related issues.
 * Strong organizational skills and a good work ethic.
 * Excellent communication and customer service skills.
 * Ability to work onsite Monday through Friday.

## Description

We are seeking a dependable Desktop Support Technician to provide hands-on IT support at customer locations. This position is responsible for installing, maintaining, troubleshooting, and repairing computers, laptops, servers, printers, and network equipment., * Install, configure, and maintain desktop computers, laptops, printers, servers, and other IT equipment.

 * Troubleshoot and resolve hardware, software, and basic networking issues.
 * Perform computer repairs, component replacements, and hard drive replacements.
 * Reload and reimage computers and laptops as needed.
 * Install and maintain software, operating systems, and network devices.
 * Perform equipment upgrades, installations, moves, and replacements.
 * Test and verify equipment to ensure proper functionality.
 * Respond to service requests, resolve technical issues, and escalate complex problems when necessary.
 * Maintain accurate service tickets and meet established service deadlines.
 * Provide professional, reliable customer service and ensure customer satisfaction.