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# Junior Systems Administrator (FBI)

- **Company:** The Msm
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Salary:** $80,000 - $100,000
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, JIRA, Customer Data Management, Information Sciences, Software Engineering, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.juju.com/job/16_382312171

## About the Role

* Active Top Secret/SCI clearance
 * Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
 * Two (2) or more years of experience with help desk operations.
 * One (1) or more years of experience with Jira.

Required Education and Certification:

 * A bachelor's degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise

Preferred or desired qualifications and Experience:

 * AWS Certified Solutions Architect - Associate
 * Security+

## Description

* Provide first level contact and convey resolutions to customer issues
 * Properly escalate unresolved queries to the next level of support
 * Track, route, and redirect problems to correct resources
 * Update customer data and produce activity reports
 * Walk customers through problem solving process
 * Follow up with customers, provide feedback and see problems through to resolution
 * Utilize excellent customer service skills and exceed customers' expectations
 * Ensure proper recording, documentation, and closure
 * Recommend procedure modifications or improvements
 * Ability to investigate and research issues thoroughly with minimal guidance.
 * Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs