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# Certified Recovery Coach: App Moderator

- **Company:** Beacon Technologies, Inc
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $47,840 - $54,080
- **Contract:** Permanent contract
- **Skills:** Databases, Hardware Virtualization, Mobile Application Software, Microsoft Office, Natural Language Processing, Software Tools, Server Administration
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/certified-recovery-coach-app-moderator-new-york-ny--e8e0fdb1-197e-4507-bf29-2cfe2d8305b3

## About the Role

Coaching, Moderating Skills, Coaching, Psychiatry and Mental Health, Mobile Applications, Communication Skills, Hardware Virtualization, Natural Language Processing (NLP), Software Administration, Problem Solving Skills, * Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred.

 * Reliable access to internet in a private space (we provide equipment, e.g. laptop)
 * Comfort operating a smartphone, computer, and software tools such as Microsoft Office , Teams
 * Ability to document member engagements in an electronic record
 * A willingness to speak to your personal lived experience with mental health and/or substance use conditions
 * An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification
 * Demonstrated ability to create wellness plans and/or recovery goals
 * Ability to adapt and prioritize tasks to meet the needs of members
 * A willingness to work evening and weekend hours

And the following would be nice

 * Experience delivering peer support digitally (e.g. on social media) is a significant plus
 * Fluency in Spanish is a significant plus

## Description

We are looking for someone to join our team that has great communication skills and is excited to bring peer support/recovery coaching to a virtual platform. You will consistently drive member interaction, participation, and engagement within our app Groups and Forums, ensuring a valuable experience where members can learn from each other and get support in their recovery journeys.

What You''ll Do

 * App Chat Moderation & Engagement
 * Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery.
 * Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources.
 * Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold's Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members.
 * Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content.
 * Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
 * Member Management
 * Actively welcome and engage new members as they join the app community, making them feel supported from day one.
 * Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
 * Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support.
 * Document your work in our record systems according to Marigold and prevailing standards.

What You Have, * You will report to the Manager of Peer Services