> Markdown version of [/jobs/ext/4640272-help-desk-support-services-specialist-ii](https://www.wearedevelopers.com/jobs/ext/4640272-help-desk-support-services-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Services Specialist II - **Company:** CPM - **Location:** Harlan, IA, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Active Directory, Cyber Security, Computer Engineering, Microsoft Office, Networking Basics, Software Project Management, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, User Accounts - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/help-desk-support-services-specialist-ii-harlan-ia--6525f2b2-a5e0-4066-b862-5c90e012b330 ## About the Role Help Desk, Customer Support/Service, Help Desk, Customer Support/Service, Marketing, Entrepreneurship, Biofuels, Acquisition Strategy, Desktop Administration, Technical Support, * Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software * Solid understanding of networking fundamentals * Proven ability to troubleshoot complex technical issues independently * Strong organizational skills with consistent follow-through * Clear and professional communication across regions and time zones * Ability to manage multiple priorities in a global support environment * Enterprise-first mindset with strong ownership and accountability, * Bachelor's degree in Computer Science, Computer Engineering, or a related field preferred * Equivalent experience, including military technical training or hands-on IT support experience, will be considered * Prior experience in a desktop or end-user support role strongly preferred Work Style Expectations * Operates as a centralized Corporate IT resource supporting CPM globally * Maintains a consistent focus on enterprise standards rather than local site preferences * Demonstrates high ownership from issue intake through resolution * Trusted to work independently with minimal day-to-day supervision ## Description The Desktop Support Specialist II provides advanced end-user support across CPM's global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives., Advanced End-User Support * Provide Tier II technical support for complex hardware, software, and connectivity issues. * Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications. * Perform root cause analysis and ensure issues are fully resolved and documented. Device & User Setup * Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.). * Ensure devices are compliant with CPM standards and ready for productive use. Hardware & Software Management * Maintain and validate hardware functionality. * Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications. User Account Administration * Provision and manage user environments. * Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes. Security & Compliance * Enforce CPM IT security and data privacy standards. * Support license management and ensure systems remain compliant with corporate policies. Documentation & User Enablement * Create and maintain technical documentation, procedures, and user guidance. * Support user adoption of new tools, systems, and enterprise initiatives. Project & Global Support * Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments. * Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.