> Markdown version of [/jobs/ext/4640347-technical-services-specialist](https://www.wearedevelopers.com/jobs/ext/4640347-technical-services-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Specialist - **Company:** The Choice, Inc. - **Location:** Minneapolis, MN, United States (Remote available) - **Contract:** Franchise - **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Software as a Service, Cloud Computing, Issue Tracking Systems, Microsoft Office, Microsoft SQL Server, Software Troubleshooting - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-services-specialist--ec799cfe-fda0-4763-98b5-c429e22867aa ## About the Role Software as a Service (SaaS), Strategic Planning, Technical Delivery, Cloud Computing, Property Management, Hotel Management, Service Delivery, Technical Support, Service Level Agreement (SLA), Sales Management, * Experience in customer service or support desk environment * 1+ years of experience troubleshooting software and hardware; prefer experience with multiple software programs, * Excellent verbal, written, and listening communication skills * Excellent customer-service skills * Excellent telephone etiquette * Attentive to details * Proficient in Windows, and in the use of MS Office applications such as Outlook and Excel Abilities * Must be able to work days/nights/weekends as necessary * Ability to make critical decisions * Ability to follow up with customers on outstanding issues in a timely manner * Ability to follow directions and perform research * Ability to work independently and without direct supervision * Ability to learn and adapt to change * Ability to manage multiple projects simultaneously and work in high-pressure situations * Ability to work under pressure and/or for extended hours Preferences * Hotel Front office/training experience preferred * Bi-lingual French, German, Spanish * Experience using trouble ticket software such as Remedy * 2 years of progressive post-high school education at a college or university leading to a degree * Technical training experience * Experience in Property Systems, accounting, management, or hotel operations or equivalent technology services and support * Experience with Windows OS, Microsoft SQL Server ## Description THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY., * Use critical thinking skills to make the real time decisions required to keep internal and external customers operating at a profitable and efficient level. * Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published team SLAs. * Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers and Sales Executives. * Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root-cause as quickly as possible using critical thinking and system/software troubleshooting skills. * Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants are clearly documented and all interactions with any customer is performed in a helpful and professional manner bringing forward a positive customer experience. * Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of the customer. * Proactively direct customers to self-help while appropriately auctioning any customer training needs taken toward resolution.