> Markdown version of [/jobs/ext/4640384-forward-deployed-engineer](https://www.wearedevelopers.com/jobs/ext/4640384-forward-deployed-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Deployed Engineer - **Company:** Spotnana, Inc. - **Location:** Palo Alto, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $150,000 - $170,000 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, DevOps, Distributed Systems, Reliability Engineering, Software Engineering, Datadog, Cloud Platform System, Restful APIs, Webhooks, Api Management, Pagerduty - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/forward-deployed-engineer--8417ddfd-90d4-4eed-a362-08fbccf0375a ## About the Role Travel Industry, Embedded Systems, Product Engineering, DevOps, Root Cause Analysis, Customer Relations, Identify Issues, Strategic Accounts, Strategic Planning, Technical Analysis, * 3+ years of software engineering experience, with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure) * Strong debugging instincts - comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture * Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level * Ability to context-switch fluidly between deep technical investigation and clear written or verbal communication * Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalate proactively * A bias toward ownership - you don't wait for someone to hand you a ticket, you find the problem, assemble the right people, and drive it to done * Comfort operating in ambiguity at a scaling company, where processes are still being built and your judgment fills the gaps ## Description Who: You! Embedded at the intersection of Engineering and our most strategic enterprise customers, working hand-in-hand with internal teams across SRE, DevOps, and Product Engineering. What: A rare opportunity for a deeply technical engineer who thrives in dynamic, customer-facing environments. Someone who can dive into a complex platform issue, identify root cause, and drive resolution across internal teams, all while being the trusted technical face to enterprise customers. When: ASAP! We are looking to hire and onboard as soon as we find the right person. Exciting work awaits! Where: Our office hub in Palo Alto, CA. Local candidates will be required to be in office 1+ days per week in alignment with our office work policy. This role is open to candidates anywhere in the United States and may be performed fully remote. Why: As Spotnana scales its enterprise tier, each Forward Deployed Engineer is dedicated to a set of strategic accounts, owning the technical relationship end-to-end. This is not a support role. It's a high-trust, high-autonomy engineering position that sits at the edge of our platform and our customers' most critical operations. How (to land the job!): The process begins with a technical assessment designed to showcase your engineering depth. Candidates who move forward will have a conversation with our Talent Acquisition team, followed by live collaboration with a panel of engineers and hiring managers. The process is subject to change. The day-to-day: * Own the technical relationship for a portfolio of strategic enterprise accounts - serving as the primary engineering point of contact from onboarding through steady-state operations * Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance - working directly with SRE, DevOps, and Product Engineering to close the loop fast * Translate customer environments and integration patterns into clear internal context, enabling engineering teams to prioritize, reproduce, and fix issues with minimal back-and-forth * Embed with customers during critical moments - go-lives, migrations, and incident response - providing real-time technical guidance and keeping stakeholders informed with calm, accurate communication * Identify recurring friction points across accounts and advocate for platform improvements, feeding structured signal back into the product and engineering roadmap * Build and maintain integration runbooks, escalation playbooks, and technical reference docs that reduce time-to-resolution and scale knowledge across the team