> Markdown version of [/jobs/ext/4640571-business-applications-analyst-i](https://www.wearedevelopers.com/jobs/ext/4640571-business-applications-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# BUSINESS APPLICATIONS ANALYST I

- **Company:** City of Portland
- **Location:** Portland, ME, United States
- **Experience:** Experienced
- **Salary:** $67,041 - $84,903
- **Contract:** Permanent contract
- **Skills:** Applications Architecture, Business Software, Computer-Aided Audit Tools, Spreadsheets, Cyber Security, Data Validation, Data Retention, Information Security Management, Microsoft Office, PCI Data Security Standards, Productivity Software, Systems Development Life Cycle, Release Management, Software Tools, Software Engineering, Data Streaming, Data Classification, Information Technology, Gsuite, 3-tier Architectures
- **Published:** November 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c043adf248e72040

## About the Role

* Bachelor's degree in Information Technology, or any equivalent combination of education, experience and training which provides the following: 3+ years in the IT industry/education.
 * Demonstrated experience troubleshooting business software, conducting root-cause analysis, and managing incident triage through a ticket management system.
 * Excellent written and verbal communication skills, with proven ability to author clear technical documentation/procedures and translate complex technical concepts for non-technical departmental users.
 * Strong organizational and analytical problem-solving abilities, paired with proficiency in modern productivity tools (Google Workspace, MS Office) and advanced spreadsheet skills for testing, reporting, and data validation.

Preferred Skills & Experience:

 * Experience or familiarity with modern ticketing platforms such as HaloITSM (HALO).
 * Familiarity with application diagramming, application architecture, and the software development lifecycle (SDLC).
 * Exposure to formal change management practices and release management workflows.
 * Familiarity with Information Security and regulatory frameworks applicable to municipal government, such as NIST, CJIS, HIPAA, or PCI-DSS., Offers of employment are contingent upon the completion of a satisfactory criminal background check and a valid Class C driver's license with a good driving record.

## Description

We are seeking a collaborative, analytical Business Applications Analyst I to play a hands-on role at the center of this transformation. As part of our business applications team, you will work in close partnership with departmental stakeholders and your IT colleagues, to evaluate replacement software, audit tools against security and data compliance policies, and take ownership of Tier 3 ticket triage and root-cause troubleshooting. Prior mastery of every municipal software tool is not expected immediately; our team delivers structured mentorship to facilitate your orientation to our enterprise platform environment. If you are an adaptable problem solver who communicates effectively with both technical and operational teams, we encourage you to apply., * Evaluate business application-related software against City IT strategy, policy, and compliance standards; research vendors using due diligence and manage IT department's software approval process.

 * Build a deep understanding of critical City business applications and processes to provide Tier 3 ticket triage, root cause analysis, escalation, and resolution; collaborate closely with a strong team of business applications experts and third-party vendors when complex issues require escalated support.
 * Partner closely with Service Desk staff to triage and resolve incoming application incidents, document diagnostic steps and findings, and build knowledge base articles to improve first-contact resolution.
 * Partner with departmental customers to analyze workflows, identify enabling technologies, define functional requirements, and develop data flows and targeted improvements for line-of-business applications.
 * Administer application controls in alignment with the City's Information Security Program; apply data classification schemes, security, and regulatory compliance frameworks where applicable, audit access methods, and assist departments in identifying and mitigating risks from unapproved software tools.
 * Build and maintain comprehensive line-of-business application documentation, including system owners, dependencies, access and authorization methods, data retention rules, and license compliance.