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# Voice and Data Support I or II

- **Company:** DIGITAL WEST NETWORKS, INC.
- **Location:** Bethlehem, PA, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Data as a Services, Issue Tracking Systems, Label Switching Router (MPLS Networking)
- **Published:** November 8, 2026
- **Apply:** https://diversityjobs.com/career/18872622/Voice-Data-Support-I-Or-Ii-Pennsylvania-Bethlehem

## About the Role

* 1+ Years of telecom or technical support preferred
 * Foundational understanding of telecommunications products and services.
 * Ability to learn andoperateprovisioning, billing, and ticketing systems.
 * Strong attention to detail and documentation accuracy.
 * Effective verbal and written communication skills.
 * Ability to prioritize tasks in a high-volume environment.
 * Ability to follow detailed procedures under supervision

Education:

 * High school diploma or equivalent

## Description

The Voice and Data Support Specialist provides foundational support for service provisioning, Local Number Portability (LNP) port-in and port-out activity, and basic E911 functions. Work is performed under established procedures with close supervision. This role supports residential, small business, and commercial customers across all markets with a focus on accuracy, documentation, and adherence to FCC requirements and internal workflows.

 * Provision and activate residential voice and data services.
 * Resolve routine service order errors using provisioning systems.
 * Perform basic line testing and service verification.
 * Provide frontline provisioning support to field technicians.
 * Perform basicMetaSwitchnavigation and task execution.
 * ProvideTier Iprovisioningsupport for CNOC-supported Commercial and Enterprise customers, including inbound calls, ticket creation, triage, and escalation per defined procedures.
 * Process standard LSR port-in requests via NPAC/Neustar or approved carrier platforms.
 * Process standard LSR port-in requests via NPAC/Neustar or approved carrier platforms.
 * Validate required port-in data elements for completeness and accuracy.
 * Escalate discrepancies or missing information following defined escalation paths.
 * Update Astound-related entries within NPAC/Neustar as directed.
 * Document port-in activity accurately within Bolt for audit traceability.
 * Process CSR and LSR port-out requests received fromCLECviaNPAC/Neustar andInteliquent
 * Verify customer account status and basicnumberportability eligibility.
 * Apply approved FCC-compliant rejection reasons when applicable.
 * Enter residential port-out work orders in ICOMS andmonitorcompletion.
 * Respond to standard reschedule and cancellation requests according to procedure.
 * Process E911, LIDB, and CNAM updates following documented workflows.
 * Assistin researching standard E911 errors andescalateunresolved issues.
 * Maintainaccuraterecords to support audit and compliance readiness.
 * Follow approved procedures, SLAs, and escalation guidelines.
 * Othersduties as assigned.