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# Help Desk Analyst

- **Company:** JUSTTECH, L.L.C.
- **Location:** La Plata, MD, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, Network Administration, Network Protocols, Office Suite, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://justtech.com/now-hiring-help-desk-analyst-justtech-llc/

## About the Role

The ideal candidate will possess:

 * A solid understanding of commonly used office software applications, including Microsoft Windows and Microsoft 365.
 * Basic knowledge of computer hardware, networking principles, and common IT troubleshooting procedures.
 * Familiarity with remote diagnostic and technical support tools.
 * An understanding of computing and networking protocols and standards.
 * Excellent verbal and written communication skills.
 * Strong organizational skills and attention to detail.
 * The ability to manage multiple priorities and service requests in a fast-paced environment.
 * A professional, positive, and customer-focused attitude.
 * The ability to work independently while contributing to a collaborative team environment.
 * Previous Help Desk, technical support, service dispatching, or customer service experience is preferred., At JustTech, technical knowledge is important, but so is the ability to deliver an exceptional customer experience.

We're looking for someone who is:

 * Customer-Focused: Passionate about helping people and providing outstanding service.
 * Organized: Capable of managing multiple service tickets, schedules, and priorities.
 * A Strong Communicator: Comfortable speaking with customers, technicians, and internal team members.
 * A Problem Solver: Eager to troubleshoot issues and identify effective solutions.
 * Dependable: Committed to following through on responsibilities and maintaining accurate documentation.
 * A Team Player: Willing to collaborate, learn, and contribute to the success of the organization.

## Description

As a Help Desk Analyst, you will play an important role in delivering the exceptional customer service that JustTech is known for. You will serve as a primary point of contact for clients, providing remote technical assistance, coordinating service requests, scheduling and dispatching technicians, and ensuring timely communication and resolution of technical issues., As a Help Desk Analyst, your responsibilities will include:

 * Customer Support: Serve as a first point of contact for clients experiencing IT, copier, printer, managed print, and other technical service issues.
 * Remote Technical Assistance: Provide remote troubleshooting and support for copiers, multifunction printers, print management software, and data collection agents.
 * Service Coordination: Schedule and dispatch field service technicians to customer locations, ensuring efficient response times and effective resource allocation.
 * Ticket Management: Create, update, document, and manage service incidents within the company's ticketing system, tracking progress through resolution.
 * Client Communication: Maintain proactive and professional communication with customers regarding service requests, technician schedules, and issue resolution.
 * Problem Solving: Identify technical issues, perform initial troubleshooting, and escalate more complex problems to the appropriate technical personnel.
 * Team Collaboration: Work closely with our Managed IT, Print Services, and field service teams to deliver a seamless customer experience.
 * Additional Support: Remain flexible and assist with other operational and administrative responsibilities as needed.