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# Technical Systems Analyst

- **Company:** Intone Networks
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Application Performance Management, Software as a Service, Software Documentation, Distributed Systems, File Transfer, HP Systems Insight Manager, Systems Analysis, Information Technology Operations, System Center Configuration Manager, Object-Oriented Software Development, Systems Development Life Cycle, Remote Access Technology, Software Engineering, File Transfer Protocol (FTP), Software Application Programming, Servicenow, Microservices
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-systems-analyst-boston-ma--7c70c4fe-8d7e-4b7a-9001-f99addb5f232

## About the Role

Systems Analysis, Systems Analysis, Technical Support, Software as a Service (SaaS), Contract Analysis, Commercial Off-the-Shelf (COTS), Time Management, System Center Configuration Manager (SCCM), Remote Access, Problem Solving Skills, * Required

 * 3+ years of relevant experience supporting or developing applications
 * Experience managing MoveIT or equivalent SFTP system
 * Familiarity configuring and troubleshooting automated file transfers
 * Advanced knowledge troubleshooting applications, network, and other technical problems
 * Ability to interact with end users and other teams professionally
 * Excellent verbal, interpersonal, and written communication and documentation skills
 * Driven by a desire to provide strong customer service
 * Teamwork mentality with the ability to both collaborate and work independently
 * High level of professionalism and focus on quality
 * Attention to detail with the ability to context switch and reprioritize tasks as needed
 * Ability to provide 24/7 on-call support when scheduled
 * Preferred
 * Familiarity with ITSM tools such as ServiceNow
 * Familiarity with application monitoring and alerts
 * Strong Object-Oriented design and development knowledge
 * Experience working with traditional (monolithic), distributed architecture, and microservice-based applications
 * Familiarity with AWS, EKS, and Lambda expressions
 * Proficiency and knowledge of supporting technology within an IT operations environment
 * Understanding of software development lifecycles (SDLC)
 * Strong aptitude to learn and adapt to new technologies
 * Demonstrated desire to drive process improvement

## Description

We are seeking a Technical Systems Analyst for a contract position in Boston, Massachusetts, with a duration of six months or longer. This role offers an opportunity to provide advanced Tier 2 IT support for both homegrown and commercial off-the-shelf (COTS) and Software-as-a-Service (SaaS) applications in a dynamic technical environment., * Provide resolution for escalated service tickets in a timely manner and escalate further when needed

 * Work with end users to evaluate and solve technical problems using provided tools, including remote access tools and SCCM
 * Document end user interactions, including details of inquiries, complaints, comments, and actions taken during troubleshooting
 * Maintain ticket queue to meet SLAs and provide quick resolution to the end user community, updating them as appropriate
 * Deliver high-quality customer service through various communication channels including phone, chat, and email
 * Help maintain documentation for owned applications and ensure documentation standards are met
 * Evaluate existing applications and software or user needs to analyze, design, recommend, and implement system changes
 * Respond to alerts where systems become unavailable or experience service degradation
 * Help administer and improve application performance monitoring solutions
 * Analyze incident data to identify trends and opportunities for process improvements
 * Ensure security protocols are accurately followed as they pertain to business processes
 * Assume additional duties and responsibilities as required to assist with special and ongoing projects