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# Sr. Technical Support Engineer, FedRAMP

- **Company:** Cyera US Inc.
- **Location:** Eugene, OR, United States (Remote available)
- **Experience:** Expert
- **Salary:** $100,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, JIRA, Audit Trail, Authentication Protocols, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, CompTIA Security+, Cyber Security, Information Systems, Data Discovery, Data Security, DevOps, Identity and Access Management, Python (Programming Language), OAuth, Windows PowerShell, Role-Based Access Control, Salesforce.Com, Security Assertion Markup Language (SAML), Security Information and Event Management, Single Sign-On, SQL Databases, Information Security Management System, Google Cloud, Information Technology, Zendesk, Servicenow
- **Published:** November 8, 2026
- **Apply:** https://www.careerjet.com/job/us7db75dd299b3df38791ad2a82a5cbbd8/eaa

## About the Role

* Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
 * Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
 * Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
 * Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
 * FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
 * Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
 * Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
 * Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
 * Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
 * Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
 * Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
 * Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

## Description

* Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
 * Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
 * Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
 * Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
 * Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
 * Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
 * Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.