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# Senior Engineer, Software Support

- **Company:** ASM
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, Computer Engineering, Device Drivers, Embedded Software, Github, Global Positioning Systems (GPS), Python (Programming Language), Real-Time Operating Systems, Server Administration, Software Engineering, Multithreading, Software Troubleshooting, Gitlab, Bug Reporting, Information Technology
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-engineer-software-support-phoenix-az--d89768bb-f173-48bf-a406-fc16693daa28

## About the Role

Software Administration, Leading Edge Technology, Team Player, Diversity, Semiconductors, Sustainability, Autonomous Driving Systems, Cloud Computing, Artificial Intelligence (AI), Software Administration, * BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.

 * Ability to read code and diagnose issues.
 * Software development or test (QA) experience.
 * Ability to travel 10-25% domestic and international.

Preferred Qualifications

 * Preferred expertise in C/C++, C#, Python, Gitlab/Github.
 * Experience with semiconductor equipment preferred
 * Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

## Description

As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers., * Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.

 * Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
 * Responsible for managing escalation calls with field support engineers
 * Create bug reports for the developer to use when fixing the bug.
 * Work with QA to add replicated bugs to the regression.
 * Travel to customer sites to support installations, training, and troubleshooting of ASM products.
 * Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
 * The team will handle all issues until they are ready to send to the developer.