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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Servicenow Platform - **Company:** Lincoln National Corporation - **Location:** Radnor, PA, United States - **Experience:** Experienced - **Salary:** $120,375.0 - $192,600.0 - **Contract:** Permanent contract - **Skills:** Applications Architecture, Application Portfolio Management, Software Code Optimization, Server Administration, Cloud Platform System, Information Technology, Servicenow - **Published:** November 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/director-servicenow-platform-radnor-pa--192dfa4e-e7ac-4849-a5b7-f647a9f6904b ## About the Role Service Delivery, Automation, ServiceNow, Leadership, Vendor/Supplier Management, Team Lead/Manager, Software Administration, Performance Management, Operational Support, Business Support, Must-Haves: * 4 Year/Bachelor's degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field. * 5+ years of experience in application architecture, enterprise platform management, application support, or technology leadership that directly aligns with the responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience. * Demonstrated experience with ServiceNow platform administration, development, architecture, implementation, support, and/or governance in a complex enterprise environment. * Demonstrated experience executing technology strategies, architecture roadmaps, governance frameworks, and operating models. * Experience leading ServiceNow implementations or optimization efforts involving ITSM, ITOM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), or other applicable modules. * Experience managing technology vendors, licensing agreements, platform investments, budgets, contracts, and resource plans. * At least one ServiceNow Certification: Certified System Administrator, ServiceNow Certified Application Developer, or comparable ServiceNow certification. * ITIL Foundation certification or higher. Nice-to-Haves: * Master's degree in Computer Science, Information Technology, Engineering, Business, or a related field. * ServiceNow Certified Technical Architect (CTA). * ITIL Managing Professional or Strategic Leader certification. * Professional Scrum Product Owner (PSPO) certification. * Project Management Professional (PMP) certification. * Experience leading enterprise digital transformation, automation, or platform modernization initiatives within a large, complex organization. * Experience establishing platform governance, operating models, and service management best practices at an enterprise scale. ## Description The Director, ServiceNow Platform provides operational leadership and direction for the organization's ServiceNow platform and related application support functions. This position is accountable for delivering on priorities, managing team performance, and ensuring results for the assigned area of responsibility. The Director leads the operational framework to support business objectives and digital transformation initiatives. This role collaborates with technology and business leaders to identify opportunities for platform optimization, automation, and service improvement while ensuring scalability, security, compliance, and operational performance. The Director leads a team of experienced technology professionals and/or first-level leaders and provides direction for complex implementation, application support, vendor management, and service delivery initiatives. What you'll be doing * Establishes and implements priorities, performance goals, and operating plans for the ServiceNow platform and application support function. * Leads a team of experienced technology professionals and/or first-level leaders, with accountability for team performance, talent development, and results. * Hires and retains talent and provides coaching, performance feedback, training, and stretch opportunities to build organizational capability. * Performs project coordination and business analysis on key strategic initiatives; writes requirements for and coordinates with technical resources to deliver and test those requirements. * Leads agile ceremonies and identifies maturity opportunities around ways of working. * Executes the strategy, product roadmap, governance model, and standards for the ServiceNow platform and related application portfolio. * Collaborates with technology and business leaders to identify, assess, and prioritize opportunities for digital transformation, automation, and enterprise service optimization. * Directs the design, implementation, support, and optimization of ServiceNow capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and other applicable modules. * Ensures platform solutions meet complex business, technical, security, compliance, scalability, and operational requirements. * Provides inputs regarding platform investments, architecture, vendor strategy, risk, and business outcomes. * Directs the resolution of complex platform, application support, service delivery, and stakeholder escalation issues through completion. * Evaluates risks related to time, cost, scope, quality, security, and delivery and ensures appropriate mitigation plans are developed and implemented. * Provides inputs on the budget, licensing strategy, resource plan, vendor relationships, contracts, and expenses for the assigned area of responsibility. * Establishes performance measures and monitors platform health, delivery outcomes, service performance, and progress toward established objectives and key results. * Evaluates emerging ServiceNow capabilities, technologies, and industry practices and recommends opportunities to improve business value and operational efficiency. * Leads cross-functional teams in the delivery of complex enterprise platform initiatives and transformation programs. * Maintains knowledge of current and emerging trends, assesses their potential impact, and collaborates with management to incorporate relevant developments into current and future strategies., This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543. This Employer Participates in E-Verify. See the E-Verify notices.