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# Help Desk Technician

- **Company:** CFS, Inc.
- **Location:** Stamford, CT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Guidewire PolicyCenter, Computer Equipment, Laptops, User Administration
- **Published:** November 8, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-stamford-ct--ad9ac141-b225-4412-afa5-0b1afc45af91

## About the Role

Help Desk, Help Desk, Customer Relations, Technical Support, Team Player, 1st Level Support, Time Management, Problem Solving Skills, Printers, Laptop PC, * 1-3 years of experience in a Help Desk, IT Support, or Desktop Support role.
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 * Strong troubleshooting and problem-solving skills.
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 * Experience supporting Windows operating systems and Microsoft 365.
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 * Familiarity with Active Directory and user account management.
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 * Knowledge of basic networking concepts.
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 * Experience using a ticketing system is preferred.
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 * Strong communication and customer service skills.
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 * Ability to prioritize multiple requests and work in a fast-paced environment.
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 * CompTIA A+ certification is a plus.
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## Description

We are partnering with an established organization seeking a customer-focused Help Desk Technician to join its IT team. This individual will serve as the first point of contact for technical support, assisting employees with hardware, software, and system-related issues. This is a great opportunity for someone looking to grow their IT career in a collaborative environment., *

 * Provide first-level technical support to employees experiencing hardware, software, and network issues.
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 * Respond to help desk tickets, emails, and phone requests in a timely manner.
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 * Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and applications.
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 * Assist with user account creation, password resets, and access management.
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 * Support Microsoft 365, Outlook, Teams, and other business applications.
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 * Install, configure, and maintain computer equipment and software.
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 * Escalate more complex technical issues to the appropriate IT team members.
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 * Document troubleshooting steps, resolutions, and recurring technical issues.
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 * Assist with onboarding and offboarding employees, including equipment setup and access provisioning.
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 * Provide excellent customer service and ensure employees have the technology support needed to perform their jobs.
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