> Markdown version of [/jobs/ext/464153-it-support-technician](https://www.wearedevelopers.com/jobs/ext/464153-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** Parrish Consulting Services, Incorporated
- **Location:** Princeton, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Network Architecture, Networking Basics, Routing, Windows PowerShell, Remote Infrastructure Management, TCP/IP, Virtual Local Area Networks, Wireless Networks, Cloud Platform System, Firewalls (Computer Science), Information Technology, Fortinet, Cisco, User Administration
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=19eb2c885fcee505

## About the Role

Do you have experience in Windows?, Do you have a Trade school?, Parrish Consulting Services, Inc is seeking a driven and professional IT Support Technician to join our team. In this role, you will provide technical support across multiple client environments, ensuring timely resolution of issues while meeting service level agreements (SLAs). This position requires strong troubleshooting skills, effective communication, and the ability to manage competing priorities in a fast-paced setting., * Must have a degree in an Information Technology-related discipline at an accredited technical school or college or equivalent work experience.

 * Strong knowledge of Windows operating systems.
 * Proven experience working within a ticketing system and meeting SLA-driven performance metrics
 * Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 * Excellent troubleshooting and problem-solving skills
 * Strong communication skills with the ability to explain technical issues to non-technical users
 * Ability to prioritize and manage multiple tickets across different clients simultaneously

Preferred Experience

 * Experience with RMM and PSA tools
 * Familiarity with Microsoft 365 administration and cloud environments
 * Experience supporting firewalls, switches, and wireless infrastructure (Fortinet, Cisco, Netgear, etc.)
 * Basic scripting or automation experience (PowerShell is a plus)

What We're Looking For

 * A self-motivated technician who thrives in a fast-paced, service-driven environment
 * Strong attention to detail and commitment to documentation and process consistency
 * Reliable, accountable, and capable of working independently
 * A team-oriented mindset with a focus on delivering excellent client service

## Description

* Respond to and resolve support tickets via phone, email, and remote management tools in accordance with SLAs
 * Troubleshoot and remediate hardware, software, and network issues across diverse client environments
 * Deploy, configure, and maintain endpoints, printers, and related IT equipment
 * Perform user onboarding/offboarding, including account provisioning, device setup, and access management
 * Support and maintain network infrastructure remotely, including basic configuration changes and troubleshooting (VLANs, routing, switching)
 * Escalate complex issues appropriately while maintaining ownership and communication with the client
 * Document all work performed, resolutions, and processes within the ticketing system and knowledge base
 * Collaborate with team members to improve processes, automation, and service delivery


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)