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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mainframe Computer Operator - **Company:** Piggly Wiggly - **Location:** Bessemer, AL, United States - **Contract:** Permanent contract - **Skills:** Batch Processing, Data Centers, File Transfer, Issue Tracking Systems, Job Scheduling, Mainframes, Virtual Tape Library, Z/OS, Information Technology - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=532dd256d4232c9e ## About the Role Do you have experience in Printing facility experience?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; additional technical training or coursework is a plus. * Experience working in an IT operation's, help desk, NOC, data center, or similar production-support environment. * Working experience in a print production environment. * Strong customer service mindset with the ability to communicate clearly and professionally with technical and non-technical customers. * Detail-oriented with strong organizational skills and the ability to follow procedures precisely. * Ability to prioritize multiple tasks, remain calm under pressure, and respond effectively to time-sensitive incidents. * Basic understanding of computer systems, operating concepts, and job scheduling/production processing. * Ability to work independently as well as collaboratively as part of a shift-based operations team., * Hands-on exposure to mainframe environments (e.g., IBM z/OS) and common operator tasks. * Basic knowledge of batch job flow concepts, and interpreting job output/messages. * Experience with ticketing systems and ITIL-based incident/problem/change processes. * Experience maintaining run books, checklists, and shift handoff documentation. ## Description The Mainframe Computer Operator is responsible for monitoring and operating enterprise mainframe systems and related peripherals to support daily production workloads. This role provides first-line operational support, responds to service requests and incidents, communicates status to customers and internal teams, and ensures accurate, timely execution of scheduled processing. The ideal candidate is detail-oriented, dependable, and demonstrates strong customer service and communication skills., * Monitor mainframe consoles, system logs, and job schedulers to ensure successful completion of daily/weekly/monthly processing. * Start, stop, and control batch processing and online environments per established procedures and run books. * Respond to alerts, job halts/failures, and system messages; perform basic troubleshooting and corrective actions within defined authority. * Provide timely status updates to customers and stakeholders, including impact, ETA, and next steps; maintain a professional, service-oriented approach. * Execute scheduled operational tasks such as backup coordination, file transfers, report distribution, print operations, tape/virtual tape handling, and start-of-day/end-of-day processing as applicable. * Maintain accurate shift logs and handoff notes; communicate priorities and outstanding issues during shift transitions. * Verify processing results, reconcile counts, and perform quality checks to ensure accuracy and completeness. * Identify recurring issues and recommend process improvements; assist with updating run books, checklists, and knowledge articles. ## Related Videos - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Migrating from COBOL with AI: A Moonshot Demo](https://www.wearedevelopers.com/videos/1531-migrating-from-cobol-with-ai-a-moonshot-demo) ## Related Articles - [Can coding be the next blue collar career?](https://www.wearedevelopers.com/magazine/44-can-coding-be-the-next-blue-collar-career) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)