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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Specialist - Software Engineering - **Company:** LTM Inc - **Location:** Parsippany-Troy Hills, NJ, United States - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Internship / Graduate position - **Skills:** Application Programming Interfaces (APIs), JSON, Software Engineering, Data Streaming, Systems Integration, Data Logging, Api Gateway, Restful APIs, Servicenow - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4c0ea69c11bac668 ## About the Role Do you have experience in Triage?, partnerimpacting incidents Collaborate closely with Product Engineering Architecture QA Operations Vendors and dependency teams to resolve issues Act as the central coordination point for incidents escalations and partnerimpacting service issues Identify recurring issues rootcause patterns process gaps and monitoring gaps Feed recurring issues into Product and Engineering backlog discussions Create runbooks SOPs escalation paths triage playbooks and support documentation Support future AIbased triaging automation for ticket classification routing prioritization and resolution recommendations Required Skills Strong ServiceNow SNOW ticket queue SLA and reporting experience Good understanding of ITIL processes incident problem change request and escalation management Ability to create structure in an immature or fragmented support environment Strong triage and prioritization skills Strong understanding of APIs interfaces integrations data flows and partner connectivity Good understanding of Javabased applications and services Ability to analyze logs API errors transaction failures and recurring issue patterns Strong coordination skills across Product Engineering Operations Vendors and dependency teams Strong ownership communication documentation and followthrough Preferred Skills Experience supporting API platforms partner integrations B2BB2B2C platforms or digital channels Familiarity with REST APIs JSON HTTP status codes authentication API gateways monitoring and logging tools Travel mobility rental ecommerce or digital distribution experience is a plus Understanding of OTAs NDC partner channels and travel distribution is preferred Exposure to AIbased service management AIOps or automated ticket triage is a plus ITIL certification preferred Success Measures Clear support model established and adopted Tickets are triaged prioritized assigned tracked and closed within SLA Stakeholders have visibility into ticket volume aging SLA risks and dependency status Noise is reduced and true priority issues are identified faster Issues are resolved through strong collaboration with Product Engineering and dependency teams Recurring issues are identified and fed into problem management or backlog prioritization Team is prepared for future AIbased triaging automation Skills Mandatory Skills : JSON Good to Have Skills : ServiceNow ITSM Other details ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)