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# IT Service Desk Analyst

- **Company:** Churchill Group
- **Location:** Newcastle upon Tyne, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Business Software, Data Transmissions, Network Troubleshooting, Information Technology
- **Published:** November 9, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6af1b95119ccb0f6eef25d67/apply

## About the Role

* Good administration background and able to perform general administrative activities.
 * Effective communicator with telephone and communication skills
 * Ability to manage conflicting demands and work at all levels across a diverse organisation
 * Strong team player with a high level of attention to detail
 * A problem solver with a logical and structured approach to work

## Description

IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services.

As IT Service Desk Analyst you will:

 * Administrator and control of all internal line of business software systems
 * Maintain, update and create administration documentation
 * Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider
 * Troubleshoot network issues and liaising with our network providers
 * Take incoming calls and remotely supporting IT issues
 * Support on IT projects when required.