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# Information Systems Specialist Telephony

- **Company:** Sheffield City Council
- **Location:** London, United Kingdom
- **Salary:** £44,253 - £47,665
- **Contract:** Temporary contract
- **Skills:** Apple IOS, Cyber Security, Information Systems, Systems Development Life Cycle, Microsoft InTune
- **Published:** November 9, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/information-systems-specialist-telephony/55556674

## About the Role

integrations, Strong technical troubleshooting, problem-solving and root cause analysis skills.Ability to design scalable, maintainable and supportable digital solutions.Experience managing development activities through the full lifecycle, including planning, testing and implementation.Strong stakeholder engagement and communication skills, with the ability to explain complex technical concepts to non-technical audiences.Ability to translate business requirements into practical technical solutions.Knowledge of accessibility standards, information security, data protection and change control processes.Strong organisational skills, with the ability to manage competing priorities, risks, dependencies and delivery deadlines.Commitment to innovation, continuous improvement, knowledge sharing and professional development.For further discussion about this opportunity, please e-mail Robert Craine to arrange an informal discussion. ##### are investing in our workforce and are promoting opportunities

## Description

with responsibility for delivering service enhancements that support major transformation programmes, operational service delivery and improved customer journeys. This includes initiatives such as, workforce management (WFM) development, channel shift and call reduction programmes, customer self-service improvements and the implementation of new contact centre capabilities.Key ResponsibilitiesAct as the subject matter expert for the Council's Storm Contact Centre telephony system, corporate mobile devices, Microsoft Intune and Microsoft Teams telephony, setting technical standards and providing authoritative advice.Lead complex Corporate Telephony development, configuration and support.Develop advanced digital services using Telephony platform tools, Google Dialogue Flow and related technologies.Design, build and support integrations between internal and external IT systems.Investigate and resolve complex technical issues across telephone call treatments and integrations.Design, build and
support Mobile device builds on Intune for both Android and IOS devices.Translate business requirements and programme objectives into technical solutions, development plans and deliverable outcomes.Manage assigned developments through planning, build, testing, implementation and post-deployment support.Work closely with project teams, service areas, suppliers and technical colleagues to deliver transformation and service improvement initiatives.Ensure solutions comply with security, accessibility, data protection, architectural and governance requirements.Drive continuous improvement by identifying opportunities to enhance processes, automation, integrations and customer experience.Support knowledge sharing, peer review and the adoption of consistent development standards and practices.Skills and Knowledge we are looking forAdvanced Telephony system development, configuration and administration skills.Experience developing Mobile Device management builds on, IntuneProficiency in system