> Markdown version of [/jobs/ext/4642353-senior-it-service-desk-engineer](https://www.wearedevelopers.com/jobs/ext/4642353-senior-it-service-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Service Desk Engineer

- **Company:** West Midlands
- **Location:** Brierley Hill, United Kingdom
- **Experience:** Expert
- **Salary:** £32,073 - £39,043
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, System Configuration, Azure Active Directory, Microsoft InTune, Deployment Automation, Laptops, Unified Endpoint Management, User Accounts
- **Published:** November 9, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9217-135-26-27

## About the Role

We're looking for a dedicated and motivated Senior IT Service Desk Engineer to become part of our established IT Service Desk team, providing first and second-line support across the organisation, including our two Ambulance Emergency Operations Centres.

## Description

This is an exciting opportunity to join a small, innovative, and highly skilled team supporting the technology that underpins some of the most critical services in pre-hospital emergency care., As the first point of contact for IT incidents and requests, you'll provide vital support to colleagues across the Trust. Your responsibilities will include:

 * Managing user accounts and access permissions
 * Building, configuring, and deploying PCs, laptops, and iPads
 * Installing hardware and software
 * Troubleshooting and resolving technical issues
 * Providing support face-to-face, via telephone, email, and remote support tools
 * Working closely with our specialist third-line teams on more complex technical problems

While the role is predominantly desk-based, travel to other Trust locations will be required. Transport is provided, however a full UK driving licence is essential.

Technologies You'll Work With

We support a diverse and modern technology estate, including:

 * Active Directory
 * Microsoft Entra ID (Azure AD)
 * BMC Client Management and OS Deployment
 * Microsoft Endpoint Manager, Intune and Autopilot
 * Apple iPads and iOS
 * Microsoft 365, including the Power Platform
 * NHSmail administration
 * Windows 11

Experience with any of the above technologies would be highly advantageous, although enthusiasm and a willingness to learn are equally important