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# AI Outcomes Engineer

- **Company:** Seven AI, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Cyber Security, Systems Integration, Operational Systems
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba30f7ed2796107c

## About the Role

Do you have experience in Systems integration?, * 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.

 * Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
 * Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones.
 * Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
 * Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
 * Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms in service of customer outcomes.
 * Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
 * Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
 * Excellent written and verbal communication skills.
 * Experience with AI, automation, and security operations platforms preferred.
 * Experience in startup or high-growth environments preferred.

## Description

* Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness.
 * Serve as the primary business and technical point of contact for customer stakeholders.
 * Build and drive success plans, stakeholder maps, and program milestones.
 * Lead onboarding execution, workflow alignment, and operational enablement activities.
 * Tailor solutions during onboarding to maximize long-term customer success and value realization.
 * Drive adoption by helping customers mature workflows and expand usage over time.
 * Run customer communication cadences, including status reviews, executive check-ins, and QBRs.
 * Manage customer health, risks, blockers, and escalations through strong cross-functional coordination.
 * Partner with AI Security Engineers when advanced technical expertise, complex investigations, or new capability requirements arise.
 * Surface customer insights and product feedback to help improve the platform and inform roadmap priorities.


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