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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Systems Analyst - **Company:** LifePoint Health, Inc. - **Location:** Johnstown, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, Apple IOS, IBM System I, Business Software, Information Systems, Desktop Computing, Microsoft Exchange Server, Microsoft Office, System Center Configuration Manager, Networking Basics, Citrix Systems, Productivity Software, Diagnostic Tools, Break Fix, Peripherals, Malware, Information Technology, Extreme Programming - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a70742dfc7f9e43a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Productivity software support?, Do you have a Associate's degree?, Required: Associate's Degree in Computer Information Technology or related field, and/or equivalent work experience. Preferred: Bachelor's Degree in Computer Information Technology Program or related field. * Experience Required: A minimum of two (2) years in a computing technical support environment - telephone and on-site support, experience with Windows 10/11, Microsoft Exchange, , Windows Active Directory, Microsoft Office, Antivirus Software, and Desktop Imaging Products. Preferred: Experience with Microsoft SCCM, PDQ Deploy, PDQ Inventory, A+ Certification, Mobile o.s. IOS Android Helpdesk tracking tools, AS400. * Required Certification/Licensure/Registration Required: Must have valid PA drivers license. Preferred: A+,MCDST * Skills and Abilities Required: Excellent written and oral communications skills, ability to work in a team environment and good organizational skills, customer service orientation and skills, and good troubleshooting skills. ## Description The Technical Support Analyst I is responsible for the delivery and support of computing and desktop services to end-users, including telephone-based problem diagnosis and resolution, using remote diagnostic tools, dispatching assisting another analyst or traveling to end-user site for troubleshooting and resolution, and performing installations, moves, and modifications at the end-user location. Provides break/fix troubleshooting for hardware/printers/software. Works on special projects as needed under the direction of the MIS Director of Technology., * Answering the Help Desk telephone lines * Responsible for providing the end-user with information related to Conemaugh Health System's standardized hardware and software products and end-user policies and procedures. * PC/Printer break fix and hardware/software support. * Responsible for the installation and maintenance of workstations, printers, and personal computers. * Responsible for troubleshooting at the end-user location, and remote locations as necessary. * Responsible for dispatching / escalating to another analyst, as necessary. * Responsible for utilizing third-party technical support centers, as necessary. * Responsible for the upkeep of the asset inventory as applicable. * Responsible for complete documentation of any tasks/projects. * Responsible for installation, configuration, and ongoing maintenance (including preventative) of PC workstations, printers, and other peripherals. * Performs basic network connectivity and troubleshooting as needed. * Proficient with Antivirus/ Malware removal tools, etc. * Responsible for setup, support, coordination, of A/V and Video Conferencing sessions. * Responsible for the basic support of desktop operating systems XP, Windows7, IOS/Android Mobile o.s. and required applications. * Responsible for the basic support problem resolution of desktop computing applications, such as Microsoft Office, Microsoft Exchange, and Clinical/Business applications, Antivirus, Citrix etc. * Responsible for participation in the Tech support on-call rotation. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)