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# Engineering Support

- **Company:** IT am Main GmbH
- **Location:** Frankfurt am Main, Germany
- **Experience:** Experienced
- **Salary:** €45,000 - €56,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Databases, Issue Tracking Systems, Microsoft Office, Office Automation, Computerised Systems, Atlassian Tools
- **Published:** November 9, 2026
- **Apply:** https://www.careerjet.de/jobad/de19903701b664731720593db163014dc0

## About the Role

An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Flexibility, pragmatism, attention to detail, and self-responsibility define you. Are you customer-focused, calm under pressure, and energized by a dynamic environment? Do you have the patience to support customers step by step? If yes - you are exactly who we're looking for!
**, * Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.

 * Communication Skills: Ability to explain technical problems and solutions clearly.
 * Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
 * Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
 * Customer Orientation: A service mindset with the patience to handle difficult situations.
 * Organizational Skills: Ability to work in a structured, methodical way.
 * Team Spirit: A true team player who enjoys collaboration.
 * Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).
 * Windows Proficiency: Confident with Windows and Microsoft Office.

Requirements

 * Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
 * Certificates: ITIL V4 certification is a plus.
 * Education: Secondary school diploma required. IT-related training or a Bachelor's degree in a relevant field preferred.
 * Background: Previous IT or system administration experience is an advantage.
 * Reliability: Punctuality and a valid driver's license (Class B) are mandatory.
 * Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
 * Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required - our team is very international.
 * Extras: Familiarity with phone, office, or POS software is a bonus.

## Description

We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you'll become part of our ACT - Airport Competence Team. Here, you'll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work
Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them., * Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.

 * Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
 * Respond to basic technical inquiries and guide customers through problem-solving.
 * Document issues, events, and solutions in our ticket system.
 * Forward customer feedback or suggestions to the relevant internal teams.
 * Identify and suggest process improvements.
 * Maintain a high level of professionalism and customer service at all times.